There is probably a reason why your computer is acting the way it is. We may be able to help you fix it. Could you download EtreCheck from here:
https://etrecheck.com/#download then run the EtreCheck application, save the report and post it here. (Etrecheck does a diagnostic of your system and provides a report which we may be able to use to isolate your problem.)
Here is the report for your review:
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-11 12:09:54
Download EtreCheck from https://etrecheck.com
Runtime 3:15
Performance: Good
Click the
[Support] links for help with non-Apple products.
Click the
[Details] links for more information about that line.
Click the
[Remove] links to remove adware.
Problem: No problem - just checking
Hardware Information: ⓘ
Mac mini (Mid 2010)
[Technical Specifications] -
[User Guide] -
[Warranty & Service]
Mac mini - model: Macmini4,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable -
[Instructions]
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce 320M - VRAM: 256 MB
VSX-1120 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 days
Disk Information: ⓘ
Hitachi HTS545050B9SA02 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (389.32 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB Information: ⓘ
BUFFALO HD-LCU3 4 TB
EFI (disk3s1) <not mounted> : 210 MB
disk3s2 (disk3s2) <not mounted> : 4.00 TB
BUFFALO HD-LCU3 4 TB
Untitled (disk4s1) /Volumes/Untitled : 4.00 TB (779.35 GB free)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Firewire Information: ⓘ
OWC Mercury Elite unknown_device 800mbit - 800mbit max
EFI (disk2s1) <not mounted> : 210 MB
OWC Mercury Elite AL Pro (disk2s2) /Volumes/OWC Mercury Elite AL Pro : 2.00 TB (1.12 TB free)
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/Caches/com.apple.Safari/Extens...safariextension
~/Library/Safari/Extensions/Amazon Shopping Assistant-2.safariextz
2 adware files found. [Remove]
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.iospirit.driver.rbiokithelper (1.28 - SDK 10.9 - 2016-06-03)
[Support]
/System/Library/Extensions
[not loaded] com.Cycling74.driver.Soundflower (1.5.1 - 2016-06-03)
[Support]
Startup Items: ⓘ
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 161 Apple tasks
[running] 70 Apple tasks
System Launch Daemons: ⓘ
[failed] com.apple.csrutil.report.plist
[not loaded] 44 Apple tasks
[loaded] 154 Apple tasks
[running] 89 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-03-01)
[Support]
[loaded] org.macosforge.xquartz.startx.plist (2013-11-10)
[Support]
Launch Daemons: ⓘ
[failed] com.adobe.fpsaud.plist (2016-04-15)
[Support]
[loaded] com.google.keystone.daemon.plist (2016-03-01)
[Support]
[loaded] com.iospirit.candelair.daemon.plist (2016-02-29)
[Support]
[loaded] com.iospirit.candelair.loadiremulation.plist (2016-02-29)
[Support]
[loaded] com.iospirit.candelair.sync.plist (2016-02-29)
[Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10)
[Support]
User Launch Agents: ⓘ
[failed] com.google.GoogleContactSyncAgent.plist (2014-01-23)
[Support]
[not loaded] com.google.keystone.agent.plist (2011-04-11)
[Support]
User Login Items: ⓘ
Plex Application (/Applications/Plex.app)
Air Video Server HD Application (/Applications/Air Video Server HD.app)
Plex Media Server Application (/Applications/Plex Media Server.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
iTunes Application (/Applications/iTunes.app)
QuicKeys Application (/Applications/QuicKeys.app)
Other Apps: ⓘ
[running] com.evernote.EvernoteHelper.4512
[running] com.google.Chrome.48352
[running] com.inmethod.AirVideoServerHD.45792
[running] com.plexapp.plex.55392
[running] com.plexapp.plexmediaserver.55072
[running] com.quickeys.quickeys.56672
[running] com.quickeys.quickeysbackgroundengine.69472
[running] com.quickeys.usereventhelper.71392
[running] org.TrueCryptFoundation.TrueCrypt.57632
[loaded] 399 Apple tasks
[running] 181 Apple tasks
Internet Plug-ins: ⓘ
Silverlight: 4.0.60129.0 (2011-04-15)
[Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21)
[Support]
QuickTime Plugin: 7.7.3 (2016-03-12)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated!
Update
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-29)
Default Browser: 601 - SDK 10.11 (2016-03-12)
Safari Extensions: ⓘ
Amazon Shopping Assistant - Spigot, Inc. -
http://www.spigot.com/ (2014-05-14)
Adware! [Remove]
3rd Party Preference Panes: ⓘ
AirServer (2012-07-26)
[Support]
Candelair (2016-02-29)
[Support]
RCDefaultApp (2009-09-19)
Flash Player (2016-04-15)
[Support]
Perian (2011-07-23)
[Support]
Tuxera NTFS (2016-05-22)
[Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
28% mdworker(8)
10% kernel_task
7% Plex
7% WindowServer
1% coreaudiod
Top Processes by Memory: ⓘ
791 MB Google Chrome Helper(7)
449 MB kernel_task
197 MB Google Chrome
164 MB mdworker(8)
119 MB iTunes
Virtual Memory Information: ⓘ
45 MB Free RAM
4.21 GB Used RAM (1.09 GB Cached)
2 MB Swap Used
Diagnostics Information: ⓘ
Jun 9, 2016, 02:37:42 PM Self test - passed
Jun 9, 2016, 02:35:20 PM /Library/Logs/DiagnosticReports/QuickTime Player_2016-06-09-143520_[redacted].hang
/Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Jun 9, 2016, 02:32:20 PM /Library/Logs/DiagnosticReports/Google Chrome_2016-06-09-143220_[redacted].hang
/Applications/Google Chrome.app/Contents/MacOS/Google Chrome
Jun 9, 2016, 02:31:54 PM /Library/Logs/DiagnosticReports/VLC_2016-06-09-143154_[redacted].hang
/Applications/VLC.app/Contents/MacOS/VLC
Jun 9, 2016, 02:14:23 PM /Library/Logs/DiagnosticReports/uTorrent_2016-06-09-141423_[redacted].hang
/Applications/uTorrent.app/Contents/MacOS/uTorrent
[doublepost=1465666522][/doublepost]
Unfortunately, you can not download Mavericks or Yosemite from the App Store unless you have previously downloaded it. Apple started removing the older OS from the App Store when the new OS is released starting with Mavericks. That means there is a jump from 10.7 or 10.8 (a purchase from Apple with a redemption code) to 10.11.
What if a do a clean install with original Snow Leopard disk and then update?