Does anyone else feel that Apples customer service is going down the drain? So I bought a 32GB White 3GS on Thursday and noticed today a crack around the SIM card slot and multiple hairline cracks around the dock connector. I was under the impression that I am not crazy if Id like to exchange a $500 item purchased 5 days that is cracking. Well I guess I was wrong because the bright staff at the Apple Store in White Plains, NY felt that there was nothing wrong with having a phone with cracks. The guy in the orange shirts explanation was that these arent cracks; I think his exact explanation was Its like when you screw something to tight it expands, so its not a crack its the screws in the phone being to tight so its completely normal to see those lines. Then the girl at the concierge explains that if I would like to do an exchange she has no appointments, which makes zero sense, why the hell do I need an appointment to do an exchange, Im not asking to hangout with a genius and I dont need tech support. Am I crazy for thinking that I should be able to exchange my 5 day old phone thats cracking? And are the people that Apple is hiring nowadays of poorer quality and lacking of common sense? I guess Ill just have to go to the Fifth Avenue store here that had a helpful and great staff. I forgot to mention the super bright guy in the orange shirt said to avoid getting more cracks don't hold the phone to tight or ever put it in your pocket... idiot.