White hotspot on screen and ghosting

Discussion in 'MacBook Pro' started by Aksta, Dec 27, 2014.

  1. Aksta macrumors regular

    Joined:
    May 3, 2011
    Location:
    Surrey, UK
    #1
    Took my macbook pro retina into the apple store because it started getting white spots on it but they guy said apparently this is a user error... I said fine then fix the ghosting problem but he said we will still charge you because of the white spots... Not sure what I supposedly did to get the white spots on the screen. Any advice?
     
  2. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #2
    Very strange - is it possible you can post a screenshot of these white spots? The white spots should not prevent them from providing warranty coverage on the screen. They seem to be separate problems.
     
  3. Aksta thread starter macrumors regular

    Joined:
    May 3, 2011
    Location:
    Surrey, UK
    #3
    The white spots don't show in screen shots. They are always in the same place on the screen. The ghosting has been there from day one but I used to use my laptop docked most of the time. My sister uses the laptop now and it is very noticeable. I have attached a couple of photos of the white spots. It is very easy to see when you are using it. I'm not sure how they came about though from a user error as the guy said.
     

    Attached Files:

  4. JoelTheSuperior macrumors 6502

    JoelTheSuperior

    Joined:
    Feb 10, 2014
    Location:
    London, UK
    #4
    The white spots are physical damage to the panel - usually caused by high pressure.

    That said I genuinely do question if there's an extent of manufacturing issues with the panels - I've got one rMBP that as far as I know has always had one and two with no issues.
     
  5. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #5
    I would really push Apple - in fact it may be best to call Apple and request to speak with Customer Relations. They are the highest customer service you can get unless you contact Tim Cook and an executive customer representatives calls you. Customer Relations can move mountains if they want. Hopefully they will take care of your screen.
     
  6. Aksta thread starter macrumors regular

    Joined:
    May 3, 2011
    Location:
    Surrey, UK
    #6
    Thanks, I tried to follow the support page from the website but they seem to want me to pay £25. I have student warranty by the way which is 3 years hardware but only 1 year telephone/online support. I'll try giving them a call tomorrow from the number listed on the website. I am in the UK by the way.

    I've had problems in the past where they wouldn't replace the battery in my iPhone 5 even though it was clearly faulty... Later I see they are recalling the battery in my phone because it is indeed faulty! I went to have it replaced and they told me they are no longer replacing them and I've missed the window!
     
  7. SSD-GUY macrumors 6502a

    Joined:
    Sep 20, 2012
    Location:
    London, UK
    #7
    Don't let student applecare being only a year of telephone support dissuade you from calling them. They should help anyway. If not, make it an issue as you still have a 3 year warranty.
     
  8. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #8
    I took my mid 2012 13" Air into the Apple Store about 6 months ago with one of these bright spots in the bottom right of the screen. I had extended AppleCare and they replaced the screen/clamshell without hesitation or fuss.
     
  9. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #9
    Those white points are pressure points, I had this occur back in the day of powerbooks, when some of the retaining connectors were too tight putting too much pressure on the display.

    I'd question him on why he things a physical damage caused from the inside is user error. I'd not settle for that explanation and push it up the food chain.
     
  10. Aksta thread starter macrumors regular

    Joined:
    May 3, 2011
    Location:
    Surrey, UK
    #10
    A delayed update but I found that my local store was in fact a reseller and not an official apple store. I had to take a 20 min train to my local official apple store and they sorted it out with a new screen no problem.
     
  11. double329 macrumors 6502

    Joined:
    Sep 10, 2008
    #11
    I took my MBPr 15 late 2013 in for the very same issue last week, they replaced the brand new screen with the entire of clamshell without any question. I do have the AppleCare, not sure if that set a different tone when you have issue.
     

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