White Incase Slider, Causing Huge Scratches, Anger

[help!!!!!]

Hey Guys,
I am thinking of going into the Apple store to complain about my purchase of the white Incase slider a few months back. It is making huge scratches on the back of the phone, so deep the scratches went through the polish and into the rough plastic. When I put the phone into the slider, I can feel the dust scratching the back and immediately take it out. The case is also not as snug as it always was, it comes off in my pocket. Do you think I should get a refund on the case and possibly a refurbished phone? (There is a ton of dust under the glass!) Thx



-Jonah

 

[The General]

Yeah, you need to clean your phone and case.

 

[help!!!!!]

Yeah, you need to clean your phone and case.

I clean it beyond needed.

 

[Rayfire]

Hey Guys,
I am thinking of going into the Apple store to complain about my purchase of the white Incase slider a few months back. It is making huge scratches on the back of the phone, so deep the scratches went through the polish and into the rough plastic. When I put the phone into the slider, I can feel the dust scratching the back and immediately take it out. The case is also not as snug as it always was, it comes off in my pocket. Do you think I should get a refund on the case and possibly a refurbished phone? (There is a ton of dust under the glass!) Thx



-Jonah

I think you could get a refund on the case but not a refurbished phone.

Next time before putting a case on your phone, make sure to do a "touch test". Run your fingers along the case's interiors just to make sure there are no sharp corners or edges along it.

 

[Smacky]

Damage caused by a third party product, i'd say ur SOL
This issue has been widely reported with the case unfotunately
Glad I decided not to buy one

 

[Lexoticstylez02]

The Agent 18 Eco Case did this to my 1st gen iPhone which is why I stayed away from a hard case this time around. I also find the silicone cases to be a pain having to clean them every few days to remove dust so I just use a suede sleeve that I purchased for $9.99 from Waterfield Designs (http://www.sfbags.com/products/iphonesuedejacket/iphonesuedejacket.htm).

If you don't mention the case causing your problems, and you mention you have a light leak and some dust under your screen, you should be able to get a refurbished phone with no questions asked. I can't guarantee this will work but each time I have exchanged my iPhone they ask me if I have used any type of case which can be causing the problem and then I simply state my problem and they give me a new phone.

 

[cmooreou]

an incase slider did similar damage to my old first gen iPhone