White MacBook Problems

[fraserdrew]

I've been having problems with my macbook, and its been in and out of service centre since 23rd October. Problems include:
-Yellowing Case
-'T' letter fell off, and the network adapter was broken, when case changed
-Logic board replaced
-Power Adapter broken (only worked on battery, wouldn't charge)
-fixed wrong laptop (not mine, a black one)
-Still Power Problems
-bAnd thats about it up until now, and still no solution, except yet another logic board!!
I wish to complain to apple, does anyone have a contact address, or e-mail to try and get things properly sorted?? Preferably as senior as possible, but I'll start anywhere!!

 

[pianoman]

whoever you speak with at AppleCare or at the Genius Bar, suggest to them (read: demand) that you want a new machine. that is unacceptable and Apple should have already offered you a new one to make up for all these issues. i wouldn't settle for anything less.

 

[Mac'Mo]

I've been having problems with my macbook, and its been in and out of service centre since 23rd October. Problems include:
-Yellowing Case
-'T' letter fell off, and the network adapter was broken, when case changed
-Logic board replaced
-Power Adapter broken (only worked on battery, wouldn't charge)
-fixed wrong laptop (not mine, a black one)
-Still Power Problems
-bAnd thats about it up until now, and still no solution, except yet another logic board!!
I wish to complain to apple, does anyone have a contact address, or e-mail to try and get things properly sorted?? Preferably as senior as possible, but I'll start anywhere!!

how common are such aforementioned problems because i was just about to buy it and im scared because its not like 1 machine plagued with problems but i hear ppl who constantly replace them and get troubled machines.

 

[fraserdrew]

....

I should probably mention, i believe it to be the fault of the engineers (apple service centre)
BTW, called apple bluewater, and was on for an hour ish, they tried, butr i've not had enough major problems for a replacement!! (you need 3 at least, and I've had just 2)

 

[codo]

I got my CD MacBook in August, and a month later it was doing the yellow thing, as well as a few other things that annoyed me (loose track pad, dodgy USB). It was a month after I received it so they wanted to take it in for repairs, but obviously I need my MacBook for my qualification. I spent an hour on the phone, very polite, but firm, and eventually they agreed to replace it.

Phone AppleCare, be firm, but polite, and you should get there. If that fails, just reel of some rhetoric about trading standards, that usually works in my experience.

how common are such aforementioned problems because i was just about to buy it and im scared because its not like 1 machine plagued with problems but i hear ppl who constantly replace them and get troubled machines.

Oh don't worry about it. Life's too short.

 

[topgun072003]

Woah...take it back and demand a replacement. You can also call applecare.

 

[lmalave]

how common are such aforementioned problems because i was just about to buy it and im scared because its not like 1 machine plagued with problems but i hear ppl who constantly replace them and get troubled machines.

Not common. Don't go by what you hear on these boards. The MacBook may be the best computer that Apple has ever made.

I haven't had a single issue with my MacBook.

I hate to say it but I think it's something in the environment of the person that has all these problems. When I hear people say that they keep bringing the computer for repairs (not necessarily this post, I'm referring to others that I've heard), or that they had a problem, got a replacement, and then had the same problem with the replacement, it makes think: hmm...that seems like extraordinarily bad luck.

How about this as a more likely explanation: there is some electrical problem in the homes of people that keeps having this problem. Not to say that it's not Apple's fault for designing a machine that's more fault-tolerant. But I'm just saying that it may be that one of the *causes* of the problem isn't being addressed, and that's why some people keep seeing the same problems over and over.

 

[fraserdrew]

Different Faults

lmalave, i see what your saying, the problem with mine is it has been a different thing each time, completly unrelated!! I also have an inkling our particular loacal service center (apple qualified people, not apple) are incompitent! they have a door with a glass panel(just remember that for a minute). we went to pick up my MacBook.. tried to give me another persons BlackBook... o sorry wrong paperwork... back into workshop, finds my laptop, and tries to fit the part quickly out of the blackbook!! (Read: they fixed the wrong one)

 

[Boxer]

Call the Apple Customer Relations. Bypass any and all mac idiots, I mean geniuses, and all customer service reps from apple care. They are worthless. Most all of them are not very educated. I have the direct lines to 3 different customer relations specialists. There sole job at apple is to MAKE SURE you are HAPPY, and they will do everything possible to make sure you are.

 

[phungy]

Mind providing those lines to us Boxer?

 

[topgun072003]

If you're just reading these boards, of course its going to seem like everyone's getting a bad computer and that they all need to be replaced, but that's because 90% of the time people are ranting or asking for help. We do see the occasional, "I just got it, and I love it" thread, but that's max about 10% of the time. So if you're just looking on here it looks like there's no light at the end of the tunnel. In actuality though a ton of people have bought and have great computers that have NOT given them problems.

 

[blinkguy182]

lmalave, i see what your saying, the problem with mine is it has been a different thing each time, completly unrelated!! I also have an inkling our particular loacal service center (apple qualified people, not apple) are incompitent! they have a door with a glass panel(just remember that for a minute). we went to pick up my MacBook.. tried to give me another persons BlackBook... o sorry wrong paperwork... back into workshop, finds my laptop, and tries to fit the part quickly out of the blackbook!! (Read: they fixed the wrong one)

FYI, anything connected to the logic board is "related" .... meaning all of your problems are.

As for the black macbook... thats not really a big deal, because you CAN quickly "fit a part" from one macbook to another, they ARE that similar, how was the apple guy (who has never seen your computer before) supposed to know which color your macbook is? They dont write it down, he probably pulled up the wrong file because there are similar problems with your specific make of macbook.

Everything is done by model number, not the color of your mac's skin.


Reading any support forum will make a person sad or not want to get a macbook. But im pretty sure 9 times out of 10 you wont find a good solution, because 9 times out of 10 the person posting has no idea what a computer is made up of, if they did they would be able to fix it themselves.


Edit:

By the way... My macbook has no sound due to optical port being stuck (and no it cant be fixed with a toothpick), my isight likes to turn on and off whenever it wants, my computer wakes from sleep when the lid is shut every 5 seconds, and sometimes everything just stops working all together. Unfortunately my applecare/warranty ran out 2 years ago so its not fixable by apple... I know computers inside and out, but honestly these problems aren't major issues to me, I should be happy the thing even turns on at all.