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Carrier Who else spoke to the T-mobile Executive Response team?

p1ally

p1ally

macrumors regular
Original poster
Jun 23, 2010
161
31
Tmo ROYALLY screwed up my order, and I got in contact with the Executive Response team. My original ship date (for my 7th, yes 7th order) is 09/27-10/10. The Exec Response team indicated they would get in contact with the warehouse, and get my order shipped sooner. The dates on my order remain unchanged though, and I get the feeling I'll be obsessively stalking my order status all week.

Did anyone else talk to the same team? If so, how's your order doing so far?
 
p1ally said:
Tmo ROYALLY screwed up my order, and I got in contact with the Executive Response team. My original ship date (for my 7th, yes 7th order) is 09/27-10/10. The Exec Response team indicated they would get in contact with the warehouse, and get my order shipped sooner. The dates on my order remain unchanged though, and I get the feeling I'll be obsessively stalking my order status all week.

Did anyone else talk to the same team? If so, how's your order doing so far?
Click to expand...
What is the issue with the order? Just unhappy with timeframe?
 
slippery-pete said:
What is the issue with the order? Just unhappy with timeframe?
Click to expand...

I placed my first order at midnight during preorders, the rep let me go without telling me the JOD upgrade failed, and my order wasn't placed. It took SIX more orders over the course of the next 24 hours to get one to stick. The JOD system failure caused me to get a November delivery date for the Jet Black 128 7+, which I had to cancel, and reorder a black phone of the same model. Delivery date was quoted at 09/27 which is bullsh*t considering how hard it was to place my order.
 
p1ally said:
I placed my first order at midnight during preorders, the rep let me go without telling me the JOD upgrade failed, and my order wasn't placed. It took SIX more orders over the course of the next 24 hours to get one to stick. The JOD system failure caused me to get a November delivery date for the Jet Black 128 7+, which I had to cancel, and reorder a black phone of the same model. Delivery date was quoted at 09/27 which is bullsh*t considering how hard it was to place my order.
Click to expand...
what is JOD upgrade?
 
slippery-pete said:
what is JOD upgrade?
Click to expand...
(J)ump (o)n (D)emand.

JOD allows you to upgrade a device up to three times a year. Come with no insurance, you pay taxes up front. Any payments you've made for a device do not count towards the new device. Downpayments required for higher capacity models.

You have to trade in your old device.

OP, have you tried contacting T-Force?

Facebook. Message them.
Twitter.

I'm on FB mostly so I usually just message them. They help straighten out another person the other day. The are not Exec Services.
 
Glad I wasn't the only one.. The JOD system #$%^ed me hard.10-25/11-11 range now

You're telling me there's a way to get my shipping bumped up?
 
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