Carrier Who else spoke to the T-mobile Executive Response team?

Discussion in 'iPhone' started by p1ally, Sep 12, 2016.

  1. p1ally macrumors regular

    p1ally

    Joined:
    Jun 23, 2010
    #1
    Tmo ROYALLY screwed up my order, and I got in contact with the Executive Response team. My original ship date (for my 7th, yes 7th order) is 09/27-10/10. The Exec Response team indicated they would get in contact with the warehouse, and get my order shipped sooner. The dates on my order remain unchanged though, and I get the feeling I'll be obsessively stalking my order status all week.

    Did anyone else talk to the same team? If so, how's your order doing so far?
     
  2. slippery-pete macrumors 65816

    slippery-pete

    Joined:
    Jun 23, 2007
    #2
    What is the issue with the order? Just unhappy with timeframe?
     
  3. p1ally thread starter macrumors regular

    p1ally

    Joined:
    Jun 23, 2010
    #3
    I placed my first order at midnight during preorders, the rep let me go without telling me the JOD upgrade failed, and my order wasn't placed. It took SIX more orders over the course of the next 24 hours to get one to stick. The JOD system failure caused me to get a November delivery date for the Jet Black 128 7+, which I had to cancel, and reorder a black phone of the same model. Delivery date was quoted at 09/27 which is bullsh*t considering how hard it was to place my order.
     
  4. slippery-pete macrumors 65816

    slippery-pete

    Joined:
    Jun 23, 2007
    #4
    what is JOD upgrade?
     
  5. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #5
    (J)ump (o)n (D)emand.

    JOD allows you to upgrade a device up to three times a year. Come with no insurance, you pay taxes up front. Any payments you've made for a device do not count towards the new device. Downpayments required for higher capacity models.

    You have to trade in your old device.

    OP, have you tried contacting T-Force?

    Facebook. Message them.
    Twitter.

    I'm on FB mostly so I usually just message them. They help straighten out another person the other day. The are not Exec Services.
     
  6. AppleChic76 macrumors 6502a

    AppleChic76

    Joined:
    Sep 13, 2014
  7. techno-Zen macrumors 6502

    Joined:
    Apr 27, 2015
    #7
    Glad I wasn't the only one.. The JOD system #$%^ed me hard.10-25/11-11 range now

    You're telling me there's a way to get my shipping bumped up?
     
  8. 1080p macrumors 68020

    1080p

    Joined:
    Mar 17, 2010
    Location:
    Planet Earth
    #8
    TRANSLATION: "Tell this guy whatever it takes, blow smoke up his ass until he gets off the damn phone."
     

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