Who here has exchanged their i4 for a problem free one?

Discussion in 'iPhone' started by bbates123, Jul 7, 2010.

  1. bbates123 macrumors regular

    Joined:
    Jul 2, 2010
    #1
    I'm contemplating bringing my phone back to the Apple store for an exchange but I'm worried that I'm going to get another phone with the same (reception) issues.

    Just curious how many people here had phones with reception issues and exchanged them for phones with no (or minimal) issues....i.e. phones that don't suffer as much from the "grip of death".

    Seems that there are a lot of people here claiming to have no issues so that leads me to believe that some phones are better than others when it comes to reception and the grip of death.
     
  2. bbates123 thread starter macrumors regular

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    Jul 2, 2010
  3. Mademan12321 macrumors 6502

    Joined:
    Jun 29, 2009
    #3
    I'm going back today after work at 6:40pm for my yellow photo issue and proximity issue thats driving me crazy. Just today I was in the middle of a call and it disconnected and dialed my voicemail. I went last week for the NO SIM issue and had it replaced so I hope the same thing happens. I was in Vegas and they seemed a lot friendlier than the one here in Dallas (Northpark and Southlake BLEH).

    I really don't care anymore though as I'm truly tired of switching this thing out and will make it my last time if this next one has issues :(. I love this phone but my Jailbroke 3GS is still kicking and I can live without the facetime and new camera.

    EDIT: I'll let you know how things go later tonight after I test out the phone or return it if they give me crap.
     
  4. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #4
    I've swapped my phone 3 times already. All still have the same reception issue. However, after I purchased a case for mine (not a bumper). My reception issue went away and I'm at full bars 95% of the time. An issue I'm having is the construction quality of the phones. All 3 that I've had have had either dust, extra glue between the seems of the metal band or loose/wobbly buttons. All of course are cosmetic. I'm tired of swapping and will just keep my phone since it works perfectly.
     
  5. Fuchal macrumors 68020

    Joined:
    Sep 30, 2003
    #5
    Dust under the glass??
     
  6. bbates123 thread starter macrumors regular

    Joined:
    Jul 2, 2010
    #6
    Well, I cancelled my Genius appointment...hopefully later batches of the phone will be better.
     
  7. g8rdmd macrumors member

    Joined:
    Feb 9, 2010
    #7
    Guess I got lucky right out of the box...my 32gb has been problem-free :cool:
     
  8. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #8
    Yeah, dust under glass, lint behind the camera lens.. :(
     
  9. wirelessmacuser macrumors 68000

    wirelessmacuser

    Joined:
    Dec 20, 2009
    Location:
    Planet.Earth
    #9
    Returned one that had _all_ the problems.

    The bumper made a 10% improvement at best.

    Given a new one in sealed retail box.
    (not black box)

    New one is perfect, without bumper.

    How interesting? Very telling!

    It gets even more interesting. Originally I bought three for the family. Each one had all the faults.

    All three replacements are perfect... Bizarre
     
  10. wirelessmacuser macrumors 68000

    wirelessmacuser

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    Dec 20, 2009
    Location:
    Planet.Earth
    #10
    They are, & their here. Hurry
     
  11. navigates macrumors 6502a

    Joined:
    Jul 13, 2008
    #11
    Can you elaborate what are the faults? so we can check if we have the same faults. As far as mine, I have the reception issue. I doubt the replaced ones are any different so soon though
     
  12. F123D macrumors 68040

    F123D

    Joined:
    Sep 16, 2008
    Location:
    Del Mar, CA
    #12
    Could you tell us what weeks are your new phones were made? And do you remember what weeks your previous ones were?
     
  13. gmikesell macrumors regular

    Joined:
    Aug 31, 2009
    #13
    Just got back from genius bar...

    I had my iP4 warranty exchanged for the yellow blotch problem. I really didn't want to do exchange and was hoping they'd tell me to give it a couple more weeks but they actually encouraged me to do the exchange because if it wasn't gone by now there might be some other issue with the screen. They did remind me that if I did the exchange I likely wouldn't be able to do a return. I did the exchange and my new iP4 is flawless! I LOVE it!!!! They did check it closely though as they seemed to be rather picky about doing the exchanges. There was a guy in front of me that was trying to get an exchange and was denied. Apparently the antenna issue doesn't qualify for an exchange where I went.
     
  14. BlondeBuddhist macrumors 6502a

    BlondeBuddhist

    Joined:
    Jun 7, 2010
    #14
    I dont get it? If the phone you purchased on day 1 was flawed, and you get a second that is also flawed, why would this prevent someone from saying "the hell with it" and get their money back?
     
  15. BadMoon macrumors 6502

    Joined:
    Jun 21, 2010
    #15
    Yes, I had dead pixels, signal issues, and a crappy white balance to my camera. Got a mystery black box replacement and it's perfect in every way. Couldn't be happier. :cool:
     
  16. Amnesia87 macrumors 6502

    Joined:
    Jun 19, 2010
    #16
    I hope that's gonna be the case for the one I'm getting, they had to order one but they said it's going to be there in a few days. I really want a perfect phone
     
  17. BruiserBear macrumors 6502a

    Joined:
    Jul 24, 2008
    #17
    Misinformation is so rampant in threads like this. The reception issue is built into the design of the phone. Anyone who denies this doesn't know what they are talking about.

    All of these exchanges are pointless unless your phone is actually exhibiting a physical manufacturing flaw. Such as dust under the screen.
     
  18. lionqueen macrumors 6502

    Joined:
    Aug 30, 2009
    #18
    I returned my phone for a weird reddish discoloration in pics, something I haven't seen anyone else have a problem with. They exchanged the phone for me right away no problems - the tech could see the discoloration before he even took a test pic. I also had the no SIM problem but didn't bother mentioning because I knew the discoloration itself would be enough for an exchange.

    My new phone is perfect *knock on wood*. No SIM issues, and the camera is amazing. I must have had a really crappy camera in the first one, cos this camera is so clear and crisp, no discoloration - I love it.

    No reception issues with either phone.
     
  19. Daddy Mac macrumors member

    Joined:
    Jun 9, 2010
    #19
    I have the proximity sensor issue. Would I still be able to exchange after my first 30 days? Or does it have to be before the 30 days are up?
     
  20. gmikesell macrumors regular

    Joined:
    Aug 31, 2009
    #20
    I didn't say the second one was flawed.

    I said in my post that the second one was flawless. And as far as the antenna thing, thats a non-issue for me as I was planning to keep a case on it anyway so as it currently stands, I'm getting a much better signal reception than I did with my 3GS. Used to be that my signal would drop out completely in the garage but now, I'm actually able to hold a conversation without a drop, that, to me, is an improvement! If you don't like the antenna issue, just return the phone for a refund. No sense trying to do an exchange for another phone built the exact same way. As far as the exchange messing up your chance to do a return, I have no idea why that is an issue. As I don't plan to do a return I didn't question him about it.
     
  21. BlondeBuddhist macrumors 6502a

    BlondeBuddhist

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    Jun 7, 2010
    #21
    I was speaking hypothetically
     
  22. EngenZerO macrumors regular

    Joined:
    Aug 16, 2008
    Location:
    Boulder, CO
    #22
    my first iphone had a cluster of dead pixels in the upper left corner... went to the apple store and they gave me a retail exchange due to if i wanted to return phone in 30 days...

    second iphone had a dead pixel, dust under screen, and loose home button... went to the apple store once again and they gave me another retail exchange due to if i wanted to return the phone in 30 days...

    third iphone is so far g2g.... knock on wood...
     
  23. ReallyBigFeet macrumors 68030

    ReallyBigFeet

    Joined:
    Apr 15, 2010
    #23
    I actually ended up with two i4's on launch day, due to the website issues. I kept one and returned the other to the AT&T store with my friend in tow, who turned around and bought it. His has been problem free since opening it. My original one had an issue with the microphone during movie recording and Facetime calls....it would barely register any sounds at all. So I took that one back to the Apple store the Saturday after launch day and they exchanged it for a new one. At that time, they had no refurbs, just unused units to use as replacements.

    Thus far, this replacement has been problem-free. No reception issues that are impacting my QOS, screen is flawless, sound is great, no proximity sensor issues I've yet encountered (although I usually use mine with a headset), etc.
     

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