I'm not sure if this is the correct forum to be posting this in but it seemed like it would be close enough. I'm in the middle of an absolutely horrendous dealing with Applecare and the Regent Street store. I won't unleash the full story just yet (let's see if they can redeem themselves) but I need to somehow speak to somebody fairly senior either in-store, over the phone or via email. It basically involves rudeness, inaccurate information, and general incompetence which is leading to a great deal of wasted time, stress and inconvenience on my part as well as (more importantly) significant loss of earnings as this debacle involves my (2 month old) primary work machine which is near enough unusable through no fault of my own. So, can anyone advise me on a good route to take here? I don't really want to make an appointment with a 'genius' because they appear to have no real authority to do anything, and I don't just want to turn up to the store and demand to see the manager as it may simply just not happen. Thanks.