im not looking for tech support. im asking about the job itself. interested on the hiring process and pay.
I used to date someone who does support for Apple, based out of Austin. I'm still in contact with him, but I probably won't ask him about this because he gets weird whenever I ask too many questions about Apple--it's like he works for the government with top secret clearance or something.
From what I remember when he was going through the hire process (this was in 2000 or so, when we were still together), he needed to read a ton of manuals for different products because he was tested on how well he knew each (hardware as well as software), and there was a pretty intensive hiring process overall. He still has to read tons of manuals.
He still works there, but doesn't really care for it. Lots of getting yelled at over the phone by people who lost their activation keys, etc. He doesn't like being tied to a computer and phone all day. The pay is ok, and there are benefits such as stocks which allowed himt o purchase a house and car (cashed some in for the down payment on the house and to pay for the car in full). But I'll be honest, he doesn't really like his job.