The short version is I have a set of Gen-2 AirPods that aren't working right (some days I wake to find one of the AirPods completely dead (usually the right one, but now it's happening to the left one too) and I'm having serious issues getting the right one to connect). I've spoken to 8 different employees at the store, on chat and on the phone. And I still have a pair of AirPods that aren't working right.
I'm done with the normal avenues that keep leading me in circles. They're tried multiple times to help and haven't been able to. 8 customer service people is way past the limits of my patience. Does anyone know an email address I could sent a complaint to that is higher than the normal level of support? I'm not looking for Tim Cook's email (unless that's the best bet here). I'm just hoping to get in touch with someone higher up the food chain who will finally go the extra mile to make things right. Specifically, I'm demanding an entire new set of AirPods since the last time I tried the replacement route, they sent me a Gen-1 AirPod to replace my Gen-2. I'm done with the games and procedures and policies. I just want to complain to someone with enough clout to make things right.
So, does such an email exist? Any other ideas here how I can bypass the people who keep not helping me?
I'm done with the normal avenues that keep leading me in circles. They're tried multiple times to help and haven't been able to. 8 customer service people is way past the limits of my patience. Does anyone know an email address I could sent a complaint to that is higher than the normal level of support? I'm not looking for Tim Cook's email (unless that's the best bet here). I'm just hoping to get in touch with someone higher up the food chain who will finally go the extra mile to make things right. Specifically, I'm demanding an entire new set of AirPods since the last time I tried the replacement route, they sent me a Gen-1 AirPod to replace my Gen-2. I'm done with the games and procedures and policies. I just want to complain to someone with enough clout to make things right.
So, does such an email exist? Any other ideas here how I can bypass the people who keep not helping me?