I received my white iPad 32 GB today, and when i opened it, there was a "ding" or discoloration on the left side. I thought perhaps it was residue from the adhesive used to close the plastic protector, but it didn't come off, but was in fact, a concave spot. I decided to call Apple customer service to see if they would replace the unit, which they happily agreed to do, but i would have to wait 4-5 weeks for the replacement unit. I asked if there was any other way, and she said "I can offer you $100 off your unit, if you'd like to keep your unit with the defect." I thought about it a minute, and she added, "Do you have a case? I can offer you a nice leather smart cover, they retail for $69." I asked if the case was in addition to the $100 off or it was an either/or situation. She told me that she was authorized to do up to $100 credit all together. I, of course, chose to go with the $100 credit back to my card. I can definitely live with a small ding for $100 off!
