Why Apple and AppleCare Rock!

Discussion in 'Buying Tips and Advice' started by mdgolom, Apr 5, 2009.

  1. mdgolom macrumors 6502

    Oct 26, 2006
    I bought a 24" iMac back in December 2007. In mid-February this year, I had problems booting. I took the computer to my local Apple store for service. They determined the hard drive was bad and replaced it under AppleCare. At a week ago, I started having problems where the computer would freeze (i.e. the spinning beach ball). Sometimes the computer would run all and then crash or crash after 5 minutes. I took it back in and they ran some tests. They determined the new HD was bad and also the power supply needed to be replaced.

    I got a call this morning from the Apple store who said they replaced the parts, and it didn't fix the problem. Instead of continuing to hold on to it, they proposed replacing the computer. I assumed they would replace it with a refurbished iMac. That wasn't the case and they said they wanted to replace it with a brand new machine. They said they would replace it with the new 24" 2.66ghz unit. Cool, I said I would come in shortly and pick it up. Before leaving for the store, I looked up the specs and noticed that the new iMac used shared memory instead of dedicated memory. When I got to the store, I commented to someone and he said he would check. He came out said said I was correct and went in back and picked out a 2.9ghz with a dedicated graphic card.

    I can't think of any other computer company that would give you a brand new computer to replace an older unit. This is why I love Apple!

    The only three downsides of the new computer:

    1. I need to buy AppleCare again since they can't transfer it. They suggested calling Apple and see if I can get a partial credit or refund for the remaining 20 months.
    2. I had to buy a mini display port to DVI adapter. No big deal.
    3. My EyeTV uses Firewire. Oh well, I swapped it with my other computer that had one that uses USB.

    I'm not complaining since I got a faster computer, 4x the memory and 2x the HD space.
  2. robindahlia789 macrumors regular

    Dec 28, 2008
    Congrats on the new machine! You got lucky my friend.
  3. kajitox macrumors 6502a


    May 2, 2007
    A good story to share with those who are wondering if it's worth it.

    I always tell people it's worth every penny.
  4. Lurchdubious macrumors 65816


    Oct 15, 2008
    Congrats! Sounds pretty lucky. If they don't credit you for applecare (which they should~just call back over & over until you get someone to do it), you could always order it cheaper on ebay. I wish I would have.
  5. nickweston macrumors member

    Mar 16, 2006

    Mac user since 1984-have owned 15 in total, built a business around them.

    Have had Applecare on every computer I've purchased since they made it available and have nothing but great things to say about the service. The worst thing people do is to purchase it and not use it the as much as you should. If you have a question, call them!

    IMHO, it's a must if you're serious about computing (i.e. if you are using them for your biz).

    my 2 cents
  6. GeekGirl* macrumors 65816


    Feb 26, 2009
    Buffalo, NY
  7. brop52 macrumors 68000


    Feb 26, 2007
    Glad to hear about your free upgrade!

    FYI, if you want to use the same eyetv with the firewire just buy a 6pin (F400) to 9pin (F800) cable from Newegg for $3.99.

    (It's free after cash back through this link)

    Also, if you need Applecare buy it from ebay for $77. This way it gives you a longer period on Applecare.
  8. neil1980 macrumors 6502

    Nov 1, 2008
    I've got close with a laptop I had from PC World I think it was or some retail store waayy back probably about 1999 ish? Anyway the motherboard failed and it had to be sent off... took them almost 3 months to admit they lost it so they gave me a slightly improved new unit.

    But that was after being without a laptop for nearly 3 months so fair play to Apple
  9. jbrenn macrumors 6502a

    Aug 27, 2008
    it does not matter where you buy apple care it is the same length. apple care is linked to the computers purchase date.
  10. Jumbonas macrumors newbie

    May 9, 2008
    I had almost the same thing happen, but my 2.4 went to 2.66 then I ended up with the TOL 3.06 gt130. :) I had my applecare refunded and bought it off of ebay
  11. rmpstudio macrumors member

    Mar 15, 2009

    Would applecare be worth it if i only bought the basic 2.26 Octo config? I'm planning on adding all of my ram and hard drives from OWC.

    Would Apple still cover everything else if i installed aftermarket RAM?
  12. ucfgrad93 macrumors P6


    Aug 17, 2007
    Awesome story! I recently had my harddrive in my iMac crash. Took it to the Apple Store, 5 minutes from my house, and it was replaced and returned to me in the same day. Did a restore from Time Machine and everything went smooth as silk.
  13. Mal macrumors 603


    Jan 6, 2002
    Great story, I just had a similar one. Apple really does have great customer service!

    Just one quibble though:

    You still have FireWire, it's just of the faster 800 variant. A simple adaptor would've gotten your EyeTV working with the new one (of course, if the solution you have now works fine for you, nothing wrong with that).

  14. jnc macrumors 68020


    Jan 7, 2007
    Nunya, Business TX
    Apple would cover... what you bought from Apple. If the HD or RAM fail, it's OWC's issue.

    Apple would cover the graphics, power supply, optical drive, circuitry etc
  15. xboxmookie macrumors newbie

    Apr 2, 2009
    how can people sell the applecare cheaper on ebay?
  16. jnc macrumors 68020


    Jan 7, 2007
    Nunya, Business TX
    Education discount probably. may be a bit unethical...
  17. brop52 macrumors 68000


    Feb 26, 2007
    I know it doesn't. That isn't really what I meant. I meant that he can extend the full time for Applecare on the new computer to three years total rather than the transferred time he would get if it was moved from the old to the new. I'm not a newbie. :p

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