Why apple genius lie to my friend?

Discussion in 'MacBook Pro' started by xcv58, Mar 15, 2015.

  1. xcv58 macrumors newbie

    Joined:
    Mar 13, 2015
    #1
    I go to Apple Store twice today. Because the apple genius lie to my friend! Below is my friend's letter to apple:
     
  2. Gav2k macrumors G3

    Gav2k

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    Jul 24, 2009
    #2
    Wouldn't say he lied to you he just wasn't aware that the rmbp was refreshed straight after the keynote. Simple mistake. You should have asked to speak to someone else.
     
  3. duervo macrumors 68000

    duervo

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    Feb 5, 2011
    #3
    Being wrong != Lying

    There is no proof that the Genius lied here. None whatsoever. In fact, the best anyone can even say is that the Genius was simply wrong, not lying.

    A huge letter and uproar to go along with it, and for what? Your friend has what they want. Why can't they enjoy it? Put the experience behind them and move on ... life is too short to get all hot and bothered about something like this.
     
  4. dyt1983, Mar 15, 2015
    Last edited: Jun 2, 2015

    dyt1983 macrumors 65816

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    #4
    edit: To remove personally identifying information not relevant to the thread.
     
  5. Vanilla Face macrumors 6502

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    Aug 11, 2013
    #5
    You are overreacting and are being extremely dramatic. Based on your writing I'd guess you didn't communicate what you were actually looking to buy very well. Additionally, why on earth would you drive to an Apple Store to pick up a product that you saw online without purchasing it online? Just because they had it in stock when you were at home doesn't mean it wouldn't have been sold before you got there. Doing so would have prevented any of these issues.
     
  6. dyt1983, Mar 15, 2015
    Last edited: Jun 2, 2015

    dyt1983 macrumors 65816

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    #6
    edit: To remove personally identifying information not relevant to the thread.
     
  7. cjmillsnun macrumors 68020

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    Aug 28, 2009
    #7
    It's called a mistake.

    Also as others have said not every member of staff is a genius.

    The genii sit behind the bar and deal with faults and technical help.

    Associates sell you things.
     
  8. thundersteele macrumors 68030

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    Oct 19, 2011
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    Switzerland
    #8
    This might not make sense to everyone, but I wouldn't be surprised if there was a difference between "store inventory" and "online shop - store pick-up inventory." So I wouldn't be surprised if the store employee was really not able to sell a new MBP in store.
     
  9. nanogirl21 macrumors 6502a

    nanogirl21

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    #9
    Being misinformed is not lying. It sounds like that rep didn't know or was looking up a wrong device when he checked for you. Your friend got the computer. Not sure what the big fuss is. No one is lying to you. Mistakes happen. Enjoy the new laptop and he happy. Stop stressing about things that seriously do not matter. Be glad that you have the opportunity to visit stores multiple times a day. Many people do not.
     
  10. mattopotamus macrumors G5

    mattopotamus

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    Jun 12, 2012
    #10
    same thing initially happened to me when I called best buy. They thought I was looking for the new 12" macbook. They were unaware of the 13" pro refresh.
     
  11. Hieveryone, Mar 15, 2015
    Last edited: Mar 15, 2015

    Hieveryone macrumors 68020

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    Apr 11, 2014
    #11
    Oh PLEASE. I have never seen a more trusting group of people in my life. Maybe MacRumors is MacTrust these days, but since most of you on here are unaware of this I'm going to tell it how it is: People on this earth LIE. And they LIE all the time.

    This genius was obviously trying to scam this Asian dude into buying an older MacBook in order to get rid of inventory because he thought the Asian wouldn't know better because of his broken English.

    What the Genius didn't know is that this guy had done his research.

    This is a perfect example of a crook getting away with murder, and then a bunch of trusting Apple Fanboys coming to their beloved Apple Genius' defense.

    Give me a break people. This rat is guilty. I know it. You know it. Just admit it to yourselves for a change instead of being so darn naive. Sheesh.

    OP, listen, don't give heed to anyone's advice on here. They're wrong. You need to email Tim Cook letting him know there's a "bad apple" working in one of their stores. Give him his name, the location of the store, and the time you went in there. We need to get this crook fired for running a scam.
     
  12. matty1551 macrumors 6502

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    Jul 7, 2009
    #12
    What in his post makes you think he's asian? Sounds you're the "Bad Apple".
     
  13. aziatiklover macrumors 68030

    aziatiklover

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    #13
    Since when genius sells Apple products now? More like a specialist that doesn't know anything about Apple products but great with customers. :apple: way to hire none tech people that sell their products.
     
  14. duervo macrumors 68000

    duervo

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    #14
    Then I suggest that you take your own advice, and wake up to the possibility that their friend may not be telling the whole story either ... after all, using your own words: "People on this earth LIE. And they LIE all the time."
     
  15. nanogirl21 macrumors 6502a

    nanogirl21

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    #15
    WHY DOES IT MATTER??!?!??!!!! This is turning into a wasteland thread.
     
  16. technosix macrumors 6502a

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    #16
    Apple has done an excellent job with their stores.

    It's important to remember that they cannot have perfectly trained employees, especially since they are paid very little.
     
  17. dextr3k macrumors 6502

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    Nov 26, 2012
    #17
    And, like the question in the headline of this post, why?

    If you believe the guy lied, what motivation did he have to lie? Do you believe that by selling you old hardware, he somehow got a commission? Does the difference in price get pocketed? The apple store literally has no motivation to sell you the old MacBooks, much less its individual employees.
     
  18. Ojisan macrumors newbie

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    Mar 9, 2015
    #18
    You should've bought the old model loaded up with porn and returned it before 14 days for the new model to teach that Apple genius a lesson.

    I called Apple and told them that I didn't want my 2014 BTO order model when it arrived at the store and they didn't give me any problems. They even offered to put the order for a 2015 BTO model in for me.
     
  19. Vanilla Face macrumors 6502

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    Aug 11, 2013
    #19
    I've been hearing that Apple Stores don't take cash, or some don't. I haven't experienced this myself.
     
  20. nanogirl21 macrumors 6502a

    nanogirl21

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    #20
    Cash is accepted
     
  21. Android300zx macrumors regular

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    Jan 13, 2012
    #21
    I'm going to bet they were told to try and move out old inventory first. Based on the slight language barrier (not saying you can't speak English as I understood your first post completely) he could have made an assumption based on accent that he could get away with selling you an older model.

    When I ordered a 2014 MBP 13'' I received it and found out the same day about the refresh. I called Apple and the rep was trying his hardest to convince me the differences weren't enough to justify doing a swap. I was firm and told him I wasn't having it as the price I paid was the same price as the new one. If anything he could extend a credit of at least $300 since everyone knows the previous models always drop in price when a new version comes out.

    He ended up sending me $200 headphones for free and I ended up sleeping on it and returning it the next day. I'm $200 up now and already ordered my new 2015 model.

    Again, I'm sure he was trying to move old inventory. Many retailers tell their employees to do this when new product is about to come in or is already in. I've worked sales before and have been there and done that.
     
  22. RUGGLES99 macrumors 6502

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    Feb 9, 2015
    #22
    Its amazing how these apple fans will defend some sleazy shmuck who is just a sales guy hustling old inventory over a cash paying customer. Unbelievable.
     
  23. dyt1983, Mar 15, 2015
    Last edited: Jun 2, 2015

    dyt1983 macrumors 65816

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    #23
    edit: To remove personally identifying information not relevant to the thread.
     
  24. simonsi macrumors 601

    simonsi

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    Auckland
    #24
    This. Really. Most likely IMHO.
     
  25. Mr Rabbit macrumors 6502a

    Mr Rabbit

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    #25
    Fixed that for you ;)
     

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