Why Apple iPhone over RIM Blackberry?

Discussion in 'iPhone' started by SteveSparks, Mar 7, 2008.

  1. SteveSparks macrumors 6502a

    SteveSparks

    Joined:
    Jan 22, 2008
    Location:
    St. Louis, MO.
    #1
    Why Apple iPhone over RIM Blackberry?
    Steve Sparks, 03/07/2008


    The short answer is: The new features of iPhone integration with Exchange Server negate the years of technology lock RIM has had on the Enterprise Email Market.

    Don’t skip the rest of my note because you think iPhone is more expensive than Blackberry. You might get deep discounts on devices however you still have to:
    1. Pay $100 per device for Blackberry Enterprise Server,
    2. Pay for Blackberry Enterprise Server $1000 - $4000
    3. Support the server
    a. Including patches,
    b. Server upgrades and
    c. Fight with communications issues between
    i. BES and Your Email Server
    ii. BES and RIM Corporate
    iii. BES and Your RIM Device

    You remove all those factors when you remove BES from you data center. You also might think you would have the same issues with iPhone and Exchange. However the issues move from supporting at a minimum BES and Exchange to just Exchange.



    The iPhone is not a RIM killer until you add Microsoft Exchange with ActiveSync.
    Microsoft Exchange with Active Sync is not as much as a threat to BES and RIM until you add the iPhone. Together they provide a superior combination that gives each user a start of the art device and removes the tight fist of RIM from the neck of your mail server.

    Together Apple and Microsoft provide a superior combination in
    1.User interface on the iPhone (Fully Featured Email Reader, Touch Screen),
    2.Ability to configure wireless access through the easy to use iPhone Settings
    3.Redundant connectivity options to email and (Internal & External Wireless)
    4.Eliminate the reliance of a third party (RIM)
    5.Eliminate at times a 4th party (cellular carrier) disruption in connectivity to email and corporate services.


    What is takes for the Blackberry to work:

    Who is invited to the RIM Party?
    1. Corporate Blackberry
    2. Corporate Email Server
    3. Blackberry Enterprise Server
    4. Corporate Internet Connection
    5. RIM Servers located at RIM Headquarters
    6. RIM Servers Connection to Corporate Carrier (AT&T, T-Mobile, Verizon, Etc)
    7. Your Carrier’s ability to communicate with the RIM device

    If everyone of the above does not show up or decides to delay entry into the party you might as well have a traditional cell phone.


    What it takes for the iPhone and Exchange Server with Active Sync to work:

    Who is invited to the Apple & Exchange Party?
    1. Your iPhone
    2. Corporate Email Server

    Why so few? Read below. You now have lots of optional paths for your email to get to your iPhone.

    Optional attendees
    Corporate Internet Connection
    This is required for email delivery outside your corporate wireless network. However with the iPhone you have the option of using a secure wireless network to deliver email rather than depend on other’s to carry the traffic for you.

    Corporate Wireless Network
    See Above. You can always use your Carrier’s network for internet access, however with WiFi as part of the iPhone and the unnecessary steps to communicate through a carrier and to a 3rd party (RIM) via an additional licensed server (BES) you can always get access to drectly to your Exchange Server.

    Corporate Phone Carrier
    When you purchase the iPhone you would need data service, since you likely plan on carrying the device for remote email access. This would be required. AT&T would charge you at a minimum $45 a month for unlimited data and 200 SMS messages. You can pat $55 for unlimited data and 1500 SMS or $65 for unlimited data and SMS. However other than the device, the only additional changes (those that would be required other than your email server costs) would be these costs. There is no need to run a second server (BES), pay a per device license (included with the Exchange CAL) and support a third party server that does not function unless RIM’s has its servers up as running (BES).

    Any Wireless Network
    Since iPhone supports a wide variety of VPN connections as well as ActiveSync’s encrypted email connection you can use almost any internet hotspot from anyplace in the world.


    Understanding how RIM communicates to corporate email

    Understanding how RIM communicates to corporate email is key to understanding clearly how the new combination of the iPhone and Microsoft Exchange saves you time, money and a lot of headache.

    RIM’s “claim to fame” is the ability to push email between your email server and each RIM device. This is done by using a dedicated server in your Data Center that intercepts email sent to your mail server. This dedicated server (BES) then passes this email to a RIM server (located at RIM HQ) and then RIM passes the email via the cellular network to the RIM device. The process is as complex as it sounds. It is also prone to failure at many locations (not including the 100’s of possible failures points along the internet path where this can take place).

    When RIM first developed this technology it was beyond what many could expect, or had imagined. However the core process has see little change in the years since it has been developed, which is why RIM is stuck with aging technology and new vendors like Apple are able to threaten the RIM stronghold on enterprise email devices.

    If you have not figured it out, the RIM device you have in your pocket is 100% dependant on RIM’s existence and there servers being up, connected to the internet and the carriers network with out interruption to bring you the service that you expect.

    If Apple, and Microsoft close up shop 10 minutes after you purchase, install, deploy and train your users on the iPhone and Exchange server combination, you will still have email to your phone. RIM devices would cease to function because they are 100% dependant on RIM Corporate to pass all your email through the BES server to there servers and then to you device.

    When you add the advanced interface of the iPhone and Apple’s willingness to add new features and functionality at no additional cost (iPhone updates to date including new features total 4 so far…) to the iPhone customer verse RIM’s insistence on purchasing a new device every time they add something new.

    Future expansion with the iPod Touch
    You have to also consider the iPod Touch. While the device is currently being marketed as a n iPod to consumers this will in the end be a WiFi only device that provides the same features as the iPhone less the phone network connectivity.

    Security
    If you are worried about iPhone security, you can remote wipe devices just like you can a Blackberry, however this extends beyond connectivity to just the carrier network since this feature is also available when a device is connected to WiFi.

    Keep in mind this is only a discussion of the Email connectivity between the iPhone and Exchange. I don’t want to make RIM feel too bad be comparing web browsing and the ever growing feature list of the iPhone.
    -----------------------------------------------------------------------------------------------------------

    From http://www.apple.com/iphone/enterprise

    Enterprise features in iPhone 2.0 software beta.

    Upcoming iPhone support for Microsoft Exchange ActiveSync and industry-standard corporate security standards will allow IT professionals to seamlessly integrate iPhone into their enterprise environments. New features include:

    • Push email
    • Push contacts
    • Push calendar
    • Global Address List
    • Certificates and Identities
    • WPA2/802.1x
    • Enforced security policies
    • More VPN protocols
    • Device configuration
    • Remote wipe


    --------------------------------------------------------------------------------


    Microsoft Exchange ActiveSync support.

    If your office uses Microsoft Exchange Server 2003 or 2007, iPhone 2.0 software will allow you to wirelessly push company email, calendar events, and contacts over Wi-Fi or EDGE networks to iPhones. With secure push email and over-the-air contacts and calendar features, users will stay up to date wherever they go. And thanks to the iPhone Multi-Touch display, users will find it easier to perform common tasks such as accepting meeting invitations and finding contacts in the company directory or Global Address List (GAL).

    IT administrators can securely manage any iPhone that contains confidential company information with remote wipe and enforced security and password policies. These device configuration and remote management capabilities allow IT departments to quickly and seamlessly deploy iPhone throughout their companies.


    --------------------------------------------------------------------------------


    Enterprise-grade networking.

    iPhone 2.0 software supports Cisco IPsec VPN to ensure the highest level of IP-based encryption for transmission of sensitive company information. Employees will be able to authenticate via password, two-factor token, or digital certificate. iPhone will also support WPA2 Enterprise with 802.1x authentication — the standard for Wi-Fi network protection. These features help provide safe access to sensitive company information on iPhone.
     
  2. iMpathetic macrumors 68030

    iMpathetic

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    IMBY
    #2
    Well, yes, the iPhone pwns the fruit, but was that jillion-word post necessary?

    I admire your perseverance.
     
  3. SteveSparks thread starter macrumors 6502a

    SteveSparks

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    Jan 22, 2008
    Location:
    St. Louis, MO.
    #3
    The idea is to address the questions IT management and executive managers have when they consider this change It is my impression that most managers have no idea how RIM makes it all happen and how dependant IT is on RIM and so many points of failure.
     
  4. Michael CM1 macrumors 603

    Joined:
    Feb 4, 2008
    #4
    Find someone who can understand how to work a good bit of BlackBerry functions without opening an instruction manual. Until you do that, you have your answer. Most end-users are not uber-nerds wanting to learn how to use the most difficult stuff out there just to say they did. Most people want to say "check e-mail" and have it read aloud to them.
     
  5. ph4ist macrumors newbie

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    Jan 22, 2008
    Location:
    Alaska
    #5
    I have had the pleasure to use both RIM blackberry and iPhone. Both have their ups and downs of course. iPhone is my favorite by far just because of the pricing for the RIM service. But the Blackberry Pearl was still my favorite phone before the iPhone. I liked that you could customize any setting or feature you wanted. Soon iPhone will be there. In June!:D But I still recomsnd the Blackberry to people because its an awesome phone and system. But I love my iPhone and the simple system that Apple has created!
     
  6. parham55 macrumors member

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  7. srl7741 macrumors 68020

    srl7741

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    In my world
  8. SteveSparks thread starter macrumors 6502a

    SteveSparks

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    Location:
    St. Louis, MO.
    #8
    Thanks, I was a huge blackberry user from RIM's early beginning. However with the advent of much more mobile devices RIM's days have been numbered. The question in my mind has been what could I do for a mobile client? I was even a lead developer on a windows mobile project for 4+ years and still really could not be happy with that as a phone platform...

    The problem is windows mobile is way too bloated and sluggish for a mobile email client. RIM has been winning that war for years.

    The iPhone solved lots of problems, especially the performance issues you would see with a mobile fully featured client.

    I see exchange and iphone really upsetting the RIM world. However until management is educated as to how the environment works, they will equate the infrastructure used to support the iPhone as the same as RIM and that is not true.
     
  9. JJPNH macrumors newbie

    Joined:
    Mar 5, 2008
    #9
    EXCELLENT post and it's always good to see some research on an internet message board.

    If I am asked the same question, my response would be "simplicity." There are a hundred reasons I chose the iPhone over the Blackberry but simplicity and user-friendliness, like most other Apple products, put it above every other PDA out there.
     
  10. parham55 macrumors member

    Joined:
    Feb 10, 2008
    #10
    Steve,
    How would you compare the new iPhone paradigm with a setup I will do my best to describe:
    My friend works for a bank and they have Blackjacks running Good software that mirrors all desktop features (contacts, email, calendar, etc) on the device. That's all I know about the system. To me it sounds similar to ActiveSync. Your thoughts.
    Rob
     
  11. kdarling macrumors demi-god

    kdarling

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    Jun 9, 2007
    Location:
    First university coding class = 46 years ago
    #11
    If Microsoft closes up shop, I can still distribute my Windows Mobile apps to anyone.

    If Apple closes up shop, I can't give apps to anyone.

    Worse, even our internal corporate applications would become unavailable. That's not acceptable.
     
  12. SteveSparks thread starter macrumors 6502a

    SteveSparks

    Joined:
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    Location:
    St. Louis, MO.
    #12
    The iPhone 2.0 would be a plug-in replacement for any of the Blackjacks. You would not need to use the Good Software (but could) and related infrastructure with iPhone 2.0 and Exchange 2007. Microsoft is leaning towards making all push email work well through ActiveSync. I would suspect iPhone 2.0 would have some very nice Push Email features.

    Push Email is why people like Blackberry. Good Software was the third party tool that you add to exchange to support push email. Then MS started adding Push and push "like" connectivity to Exchange. It works well and I have no doubt will be very nice with the iPhone.

    The iPhone has a hands down advantage when it comes to wireless protocols now that it is going to support WPA-enterprise and other nice to have items enterprise people need to bring the device into a corporate environment.
     
  13. SteveSparks thread starter macrumors 6502a

    SteveSparks

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    #13
    I doubt that will be true for internal corporate applications. However most corporate apps will be browser based and if you use good standards then the browser on the iPhone will be a great addition to your corporate intranet.

    However a debate on windows mobile devices verse the Iphone would make a great thread. My point here is that you need to RUN from RIM and move to standards that support a more simplified infrastructure with more diverse devices. The iPhone 2.0 makes this very attractive for people who have a need to have a responsive device with an amazing user interface that is not Windows.

    I think you would also find the some folks from the enterprise side would like fewer apps on the corporate device than you find on some windows mobile devices, however again better for another thread.
     
  14. Cooknn macrumors 68020

    Cooknn

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    Location:
    Fort Myers, FL
    #14
    Your last statement is quite subjective, IMHO. I use my BlackBerry Pearl with T-Mobile's BIS (BlackBerry Internet Service) and only need to communicate with my own POP3 servers in order to pick up my e-mail. To be honest, I could never understand what the big deal was regarding push e-mail. I guess the difference is <=10 minutes. Anyways, my point is that the BlackBerry works fantastically and has excellent features that I've not seen in any other traditional cell phone all without the need for 1-6 above.

    You could rephrase your heading for the paragraph above to:
    What is takes for the Enterprise Blackberry to work
     
  15. SteveSparks thread starter macrumors 6502a

    SteveSparks

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    #15
    Most of what I am saying is targeted at the Enterprise user. So it that would be fair to a degree. The point about carrier dependance is where WiFi comes into the picture and its flexability. Since you no longer need a deadicated device server when you have ActiveSync, the enterprise gains a bunch by reducing those items. However again those a typically part of an enterprise.

    If you use your carriers email or polling service, you are using deadicated infrastructure to support the blackberry provided by your carrier.

    If you get a chance, or anyone who has an iphone, try out the Yahoo Mail with the iphone. They support push mail and it is cool to see how fast you get your email.

    Thats for the reply!
     
  16. camarobh macrumors 6502

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    Location:
    San Diego, CA
    #16
    Landscape

    I use both a personal iPhone and a business blackberry. Until mail on the iPhone can be used in landscape mode I will continue with the bb for business. It is too hard to read mail on the iPhone. I can't read the very small text and have to zoom in and then scroll left and right as well as up and down.
     
  17. marksman macrumors 603

    marksman

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  18. SteveSparks thread starter macrumors 6502a

    SteveSparks

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    #18
    I have this type of problem when I get email that has a fixed size font. I wonder if you could make a change to your email hosting account to fix that problem.

    Hmm
    Steve
     
  19. emailboy macrumors newbie

    emailboy

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    Apr 5, 2008
    #19
    Thanks for a very informative and interesting post.

    What's the Corporate Carrier, and how does the RIM server use it to push email? How does this differ from what MS does with Exchange and ActiveSync, or what Yahoo Mail does?
     

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