why Apple is the Greatest Company Ever

Freedomepalin

macrumors newbie
Original poster
May 19, 2010
20
0
I consider my self a technology buff who likes to purchase the latest and greatest from the top companies. I also consider my self a stickler for customer service and do not mind a company screwing the pooch sometimes, but do mind, the company not being able to realize that they screwed the pooch and not really giving a damn about it.

I will start this off by saying I am not what many refer to as an Apple fan boy. I have the same gripes and complaints that many of you have voiced on this message board, but what I can say is apple knows how to do customer service right, and where I'm coming from, if you take care of the customer the rest will follow.

I am writing this as a result of an experience I had with my iPad, order, but make no doubt about it I have owned macs for many years now and have have utilized the complete spectrum of Apples tech, support, and customer service lines, and have been equally impressed with their commitment to providing excellent customer service.

I ordered an iPad on May 10th and was notified once ordering that it would arrive in 5-7 days. Once the order confirmation arrived I was instructed that it would be delivered between the 18th and 22nd -fair enough. Today I received tracking information indicating that my iPad was on track to be delivered on the 25th. This was disappointing to me because I had the opportunity to pick on up at a local reseller sooner, and was leaving on the 23rd for Zurich. I called Apple to see what they could do and they informed me their hands were tied, but offered to through in free case fro my troubles.

Totally awesome and totally above an beyond, but typical for one of the greatest companies in the world.
 

nStyle

macrumors 65816
Dec 6, 2009
1,092
199
They decide to give you a case it cost them $2 to produce when you are spending over $500 with them, and you call that amazing?

Sorry.... glad your satisfied but I would still be pissed if I was told it would be delivered earlier than it actually was.
 

GamecockMac

macrumors 6502a
Oct 20, 2005
863
0
Columbia, SC
They decide to give you a case it cost them $2 to produce when you are spending over $500 with them, and you call that amazing?

Sorry.... glad your satisfied but I would still be pissed if I was told it would be delivered earlier than it actually was.
They didn't have to do a damn thing, and most companies wouldn't have.

Boy, some of you people can really find the downside to any situation... :rolleyes:
 

kutsushita

macrumors regular
May 9, 2010
137
6
Houston
Arrives in 5-7 days? Ahem... lrn2read. SHIPS and DELIVERS are completely different. You ordered the ipad, it then took 5-7 days to make and prepare to send to fedex. FedEx then received it and gave you a window of delivery time. Once apple gives it to FedEx they've satisfied their end. Have fun with your case and inability to read and understand. :rolleyes:
 

rdowns

macrumors Penryn
Jul 11, 2003
27,345
12,408
As an AAPL stockholder, I resent you sucking on Apple's teat for no good reason.
 

WytRaven

macrumors 6502
Mar 19, 2009
353
0
Orbiting Mercury
They decide to give you a case it cost them $2 to produce when you are spending over $500 with them, and you call that amazing?

Sorry.... glad your satisfied but I would still be pissed if I was told it would be delivered earlier than it actually was.
Please feel free to cease wasting oxygen at any time...


To the OP, it's little things like this that make the difference isn't it? I had a similar experience with Tom Bihn and my iPad bag. They didn't have the colour I ordered, I picked another, and they threw in a few accessories for being understanding. What the accessories cost is neither here nor there it's the fact they cared that I was inconvenienced that mattered.
 

lilo777

macrumors 603
Nov 25, 2009
5,144
0
I consider my self a technology buff who likes to purchase the latest and greatest from the top companies. I also consider my self a stickler for customer service and do not mind a company screwing the pooch sometimes, but do mind, the company not being able to realize that they screwed the pooch and not really giving a damn about it.

I will start this off by saying I am not what many refer to as an Apple fan boy. I have the same gripes and complaints that many of you have voiced on this message board, but what I can say is apple knows how to do customer service right, and where I'm coming from, if you take care of the customer the rest will follow.

I am writing this as a result of an experience I had with my iPad, order, but make no doubt about it I have owned macs for many years now and have have utilized the complete spectrum of Apples tech, support, and customer service lines, and have been equally impressed with their commitment to providing excellent customer service.

I ordered an iPad on May 10th and was notified once ordering that it would arrive in 5-7 days. Once the order confirmation arrived I was instructed that it would be delivered between the 18th and 22nd -fair enough. Today I received tracking information indicating that my iPad was on track to be delivered on the 25th. This was disappointing to me because I had the opportunity to pick on up at a local reseller sooner, and was leaving on the 23rd for Zurich. I called Apple to see what they could do and they informed me their hands were tied, but offered to through in free case fro my troubles.

Totally awesome and totally above an beyond, but typical for one of the greatest companies in the world.
I can understand your emotions. We are all suckers for free stuff but looking at Apple profits I'd say they fool you with every purchase. You'd be much better off if you were buying non-Apple products without free gimmicks.
 

PBG4 Dude

macrumors 68030
Jul 6, 2007
2,641
1,802
I can understand your emotions. We are all suckers for free stuff but looking at Apple profits I'd say they fool you with every purchase. You'd be much better off if you were buying non-Apple products without free gimmicks.
Last time I checked, for profit companies are allowed to ... profit. Would suck if Apple ran out of R&D money to come up with their next cool device.
 

lilo777

macrumors 603
Nov 25, 2009
5,144
0
Last time I checked, for profit companies are allowed to ... profit. Would suck if Apple ran out of R&D money to come up with their next cool device.
Sure Apple is allowed to profit. You care about Apple profits I care about my own wellbeing. I think for a consumer, the choice is really simple. Here is a simple example. One can buy, an iPad for $500 and get free case. Another option would be to buy a slate computer from, say, HP for $400 and a case for $10 (iPad is a very special case though as it seems that Apple skimped on absolutely everything their from RAM and USB ports to case).
 

PBG4 Dude

macrumors 68030
Jul 6, 2007
2,641
1,802
I bought AAPL stock a few years ago to mitigate the effect of their profit margins on my purchases. :D
 

Freedomepalin

macrumors newbie
Original poster
May 19, 2010
20
0
Arrives in 5-7 days? Ahem... lrn2read. SHIPS and DELIVERS are completely different. You ordered the ipad, it then took 5-7 days to make and prepare to send to fedex. FedEx then received it and gave you a window of delivery time. Once apple gives it to FedEx they've satisfied their end. Have fun with your case and inability to read and understand. :rolleyes:
Nope. You're wrong. For a while Apple was advertising "Delivers in 5-7 business days". They've only recently changed to "ships in 7-10 days."
 

CristobalHuet

macrumors 65816
Jan 18, 2008
1,145
1
Montreal
Only time Apple gave someone I know something for free was when they called up and asked why there was no USB cable included with their printer. Apple sent a Belkin printer USB cable free of charge (free shipping).

That's when I told this person printers DON'T come with cables. :rolleyes:
 

GamecockMac

macrumors 6502a
Oct 20, 2005
863
0
Columbia, SC
Sure Apple is allowed to profit. You care about Apple profits I care about my own wellbeing. I think for a consumer, the choice is really simple. Here is a simple example. One can buy, an iPad for $500 and get free case. Another option would be to buy a slate computer from, say, HP for $400 and a case for $10 (iPad is a very special case though as it seems that Apple skimped on absolutely everything their from RAM and USB ports to case).
Maybe you missed the news due to your busy schedule of trolling MacRumors, but HP doesn't currently offer a slate computer. Not for the absurdly speculative price of $400. Not at all.

You can now go back to your fantasy world where everyone hates Apple with a white-hot passion like you do. :rolleyes:
 

CristobalHuet

macrumors 65816
Jan 18, 2008
1,145
1
Montreal
Maybe you missed the news due to your busy schedule of trolling MacRumors, but HP doesn't currently offer a slate computer. Not for the absurdly speculative price of $400. Not at all.

You can now go back to your fantasy world were everyone hates Apple with a white-hot passion like you do. :rolleyes:
Agree.

HP Slate with no currently defined operating system (Windows 7 ditched for WebOS?), price (none yet), release date (if it even gets released) or target market (how will this differ from past tablets if it runs Win7?)

:rolleyes:
 

lilo777

macrumors 603
Nov 25, 2009
5,144
0
Maybe you missed the news due to your busy schedule of trolling MacRumors, but HP doesn't currently offer a slate computer. Not for the absurdly speculative price of $400. Not at all.

You can now go back to your fantasy world were everyone hates Apple with a white-hot passion like you do. :rolleyes:
That was just a generic example which holds true through the entire line of Apple products. You can replace HP with DELL or Archos or whatever you want if for some reason you do not like HP.
 

GamecockMac

macrumors 6502a
Oct 20, 2005
863
0
Columbia, SC
That was just a generic example which holds true through the entire line of Apple products. You can replace HP with DELL or Archos or whatever you want if for some reason you do not like HP.
It only holds true if you live in that fantasy world I mentioned.

But keep trying to run your tired line of FUD here. It's pretty comical to watch.
 

Jaro65

macrumors 68040
Mar 27, 2009
3,703
563
Seattle, WA
Sure Apple is allowed to profit. You care about Apple profits I care about my own wellbeing. I think for a consumer, the choice is really simple. Here is a simple example. One can buy, an iPad for $500 and get free case. Another option would be to buy a slate computer from, say, HP for $400 and a case for $10 (iPad is a very special case though as it seems that Apple skimped on absolutely everything their from RAM and USB ports to case).
What is this nonsense?
 

lilo777

macrumors 603
Nov 25, 2009
5,144
0
What is this nonsense?
I see. Apparently it's still a news to some people that Apple charges more for their hardware while skimping on most everything. Did you know that iPad comea with less RAM than some Android phones?