I had scheduled a genius appointment for tomorrow but had decided to call the store to see if the appointment was the best course of action to get my iPod Touch's screen problem resolved, or if I should just RMA it back to Apple. The girl who answered said that they had some in stock to do an exchange and I asked her if she knew what week they were produced in, and she said she wasn't a tech and didn't know and would transfer me to Applecare or some tech department and I said that I didn't need a tech and that I just wanted her to look on the back of the box. Well I guess that box reading was too technical for her since I ended up talking to a tech. So the tech is on the phone and I told him I needed to exchange my iPod Touch. He asked me what was wrong with it, and I told him that it had "the screen problem", he then said... get ready for it... "What screen problem?" I about **** my pants. I said "you know, the negative black issue." This guy either had no clue as to what I was talking about, or he was just being an ass so he didn't have to deal with it. This tech asked me if it was something that had been addressed on the Apple website and I said no. He then proceeded to tell me "then there is no screen problem." So this guy is basically telling me that unless Apple officially comes out and says yes there is a problem, puts it on their website, and Steve Jobs transmits it telepathetically into their brains while they sleep, there there is nothing wrong with my iPod and I would be charged a 10% re-stocking fee for an exchange. I'm not saying that this guy should be reading every tech blog in the world, but if this issue is being discussed on EnGadget, TUAW, Think Secret, Mac Rumors, Appleinsider, and Wall Street Journal, don't you think a tech would know about it?