Other Why ATT not sending me a address return old devices ???

titrau

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Original poster
Aug 16, 2017
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I just receive my Max already , on 21st
and now i need to return old devices back
how i do it ???? if i keep it my have to paid more on my bill ,


thanksp
 

LadiJae

macrumors member
Sep 14, 2014
53
72
If you were doing an upgrade and trading in your phone it should've been in the box that your phone came in.

Same thing every year.

And you have a certain amount of time to return it. So if you don't have it, you need to calling them.
 
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Oridus

macrumors 65816
Oct 8, 2012
1,035
956
The RMA barcode & number is on the smart shipping label inside the box you received your phones in. There should be an agreement form it would have had you print to say that you've erased your phones and that the phone is non returnable.
 
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titrau

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Aug 16, 2017
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i dont see that form in the box i pick up on 21 my new iphone xs max , @@
 

DeltaMac

macrumors G4
Jul 30, 2003
10,254
2,692
Delaware
LadiJae, in post #2, has your answer:
If you don't find the return label (which should be in the box), then you need to call AT&T.
 
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infoghost

macrumors member
Oct 26, 2015
57
29
Maine
There is a return label in the box, but there was no 'agreement to send back' form in mine. I chatted with ATT and they just said ship my old phone back in the box with this label.
 

Joe h

macrumors regular
Sep 22, 2017
151
172
If it is like any other year, get ready to shell out the remaining balance on the phone, have at&t unlock the phone, and put it on eBay and make a couple hundred more than the remaining balance. Even if you got that phone to at&t’s facility on time, 7 times out of ten, they reject it by claiming it wasn’t received in time or wasn’t formatted properly, or some other stupid ****. The at&t next plan is a borderline scam.
 

infoghost

macrumors member
Oct 26, 2015
57
29
Maine
If it is like any other year, get ready to shell out the remaining balance on the phone, have at&t unlock the phone, and put it on eBay and make a couple hundred more than the remaining balance. Even if you got that phone to at&t’s facility on time, 7 times out of ten, they reject it by claiming it wasn’t received in time or wasn’t formatted properly, or some other stupid ****. The at&t next plan is a borderline scam.
This has never happened to me, fwiw.
 

LadiJae

macrumors member
Sep 14, 2014
53
72
If it is like any other year, get ready to shell out the remaining balance on the phone, have at&t unlock the phone, and put it on eBay and make a couple hundred more than the remaining balance. Even if you got that phone to at&t’s facility on time, 7 times out of ten, they reject it by claiming it wasn’t received in time or wasn’t formatted properly, or some other stupid ****. The at&t next plan is a borderline scam.
I'm starting to feel that way as well.

My husband upgraded when the note 9 came out and sent the phone back Friday. It was delivered to ATT Monday. And they sent it back saying wasn't received in time....which is total BS! So now we have to wait for the balance to show up on the bill before they can dispute it.

I sent my phone back the next day after we got the MAX, If they do it again I'll be leaving ATT. This ridiculous.

Last year they said they never received my phone and then found it.
 

titrau

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Aug 16, 2017
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E817DF47-E3BE-458E-84A2-08406BEFAA24.jpeg
Here this what i get ???

is this for iphone max return and exchange 14 days

or label for old devices ?

make sure right /

thanks@
 

titrau

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Aug 16, 2017
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I just call att they generate new code and email to me print out and drop at ups ->>

thanks all@@@
 
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