Why can I not return iPhone on apple.com?

ansabakhan

macrumors 65816
Original poster
Mar 3, 2010
1,210
0
Got my iPhone 6 Plus with defected display (two thin lines across the screen).

This is what I get when I try to process return on Apple.com (attachment) is some one else having this issue ? why is apple not letting me process return online?
 

Attachments

ugahairydawgs

macrumors 68030
Jun 10, 2010
2,729
1,387
Got my iPhone 6 Plus with defected display (two thin lines across the screen).

This is what I get when I try to process return on Apple.com (attachment) is some one else having this issue ? why is apple not letting me process return online?
For iPhone returns you have to call.
 

ansabakhan

macrumors 65816
Original poster
Mar 3, 2010
1,210
0
Yes I did call and they emailed me a return label, BUT I don't see a usual Return Pending (return your item by certain date) message.... is this normal ?
 

big samm

macrumors 65816
Oct 27, 2008
1,317
221
Im also in the same situation i bought 2 iphones the 6 and 6 Plus and wanna return the 6 went to the site and saw the same thing... I will give them a call this afternoon, i also wanna switch color of my 6 plus in white gold instead of space grey, is that even possible?
 

cnotes2019

Suspended
Aug 17, 2013
1,516
56
Why not just return to a Apple store? Others on here have been successful doing that

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I want space gray plus
 
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