Why can I not return iPhone on apple.com?

Discussion in 'iPhone' started by ansabakhan, Sep 29, 2014.

  1. ansabakhan macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #1
    Got my iPhone 6 Plus with defected display (two thin lines across the screen).

    This is what I get when I try to process return on Apple.com (attachment) is some one else having this issue ? why is apple not letting me process return online?
     

    Attached Files:

  2. Mercenary macrumors 6502a

    Joined:
    Sep 17, 2012
  3. ugahairydawgs macrumors 68020

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #4
    For iPhone returns you have to call.
     
  4. ansabakhan thread starter macrumors 65816

    ansabakhan

    Joined:
    Mar 3, 2010
    #5
    Yes I did call and they emailed me a return label, BUT I don't see a usual Return Pending (return your item by certain date) message.... is this normal ?
     
  5. big samm macrumors 65816

    Joined:
    Oct 27, 2008
    #6
    Im also in the same situation i bought 2 iphones the 6 and 6 Plus and wanna return the 6 went to the site and saw the same thing... I will give them a call this afternoon, i also wanna switch color of my 6 plus in white gold instead of space grey, is that even possible?
     
  6. cnotes2019 Suspended

    Joined:
    Aug 17, 2013
    #7
    Why not just return to a Apple store? Others on here have been successful doing that

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    I want space gray plus
     

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