Why can I only order one phone- verizon?

Discussion in 'iPhone' started by slate5, Dec 1, 2013.

  1. slate5 macrumors newbie

    Sep 24, 2012
    I just went on the apple website to order 2 5s phones (verizon) for xmas gifts for my kids. It wouldn't allow me to put 2 in the cart, so I planned to make a 2nd purchase. When I tried to place the 2nd order, it said "An iPhone order already exists for this account. There's an existing order on your Verizon Wireless account. You can only have one "add-a-line" order per account at a time. You'll be able to place additional iPhone orders once you receive and activate this iPhone."

    Seems like such a pain in the butt. Should I have just walked into the verizon store instead? I was trying to make the process easy by ordering through apple.
  2. MsRandall macrumors 65816


    Nov 27, 2011
    Bay Area, Ca
    Yep call CS or the sales dept - they will cancel your order and you can start all over

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