Why can't I join webex meeting on mac using FireFox 2???

Discussion in 'Mac Apps and Mac App Store' started by cdembek, Sep 10, 2008.

  1. cdembek macrumors regular

    Joined:
    May 14, 2008
    #1
    About 4 months ago when I first got my mbp I could join a webex using firefox2 just fine. Then about 2 months ago I no longer could join a webex.

    I can start the process by enter the webex meeting number or clicking on the link within the email. The login screen will appear where I enter my info and meeting password. Finally the "Please wait Meeting starting" screen appears but nothing loads after that.

    I have tried to completely uninstall firefox and reinstall with the same outcome.

    Any suggestions????
     
  2. cdembek thread starter macrumors regular

    Joined:
    May 14, 2008
    #2
    found the support number for webex..

    Anyone that runs into this there are 2 simple steps in order to fix the issue.

    Open spotlight and search for webex

    Delete everything that contains webex in the name (note if you have emails that are part of the results, you don't need to delete)

    Restart your mac then go to

    http://support.webex.com/support/support-overview.html

    and start a test meeting which will reload the meeting manager

    Hope this help if you are also in this jam
     
  3. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #3
    Thanks for the tip. More and more companies are using webex. Now I didn't have the issues you speak of, but I believe it's possible I logged in through a citrix environment.

    Good tip though, thanks.
     

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