Why can't you return CTO iMac?

Discussion in 'iMac' started by Kittychan, Mar 12, 2008.

  1. Kittychan macrumors regular

    Joined:
    Feb 13, 2008
    Location:
    Wellington, New Zealand
    #1
    Please answer me because I just do not understand this policy...

    If I got an iMac with defects (My iMac has speakers defect out of box) the sound is switching from stereo to mono) but it is CTO iMac all I can do is getting a part to replace, but I cannot ask for a whole new iMac or refund...

    Has anyone returned their CTO iMac with full refund?

    Cheers
     
  2. JayLenochiniMac macrumors G5

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    #2
    Too costly from a business perspective, and they'd pass the cost to the customers. Do you really want to pay more than what you're already paying?

    I've heard of people getting a whole new iMac if their CTO iMac came DOA though.
     
  3. tdhurst macrumors 68040

    tdhurst

    Joined:
    Dec 27, 2003
    Location:
    Portland, OR
    #3
    Possibly

    Defective CTO are a different story. You can always get them replaced, but only if you get a few lemons might they refund.

    The policy makes sense, if Apple made a CTO iMac for someone and they returned it just because they changed their mind, Apple would have to sell it as a refurb at a much lower cost. They lose a lot more money (because of the extra time it takes to configure, etc.) on CTO refurbs than they would on standard refurbs.
     
  4. Ugg macrumors 68000

    Ugg

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    #4
    Do you mean BTO? Build to Order?

    Anyway, Apple's policy is pretty standard in this regard. They seem to do a pretty good job replacing faulty parts.
     
  5. bluedoggiant macrumors 68030

    bluedoggiant

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    #5
    How about if you got software preinstalled on it? i got iwork 08 preinstalled on mine, its not considered a cto right?
     
  6. JayLenochiniMac macrumors G5

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  7. bluedoggiant macrumors 68030

    bluedoggiant

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    #7
    wrong.

    bto - built to order

    cto - configure to order.
     
  8. JayLenochiniMac macrumors G5

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    #8
    And how are they different?
     
  9. bluedoggiant macrumors 68030

    bluedoggiant

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    #9
    built to order is already built, and ready for order.

    configure to order is when you configure it.
     
  10. theberg88 macrumors newbie

    Joined:
    Feb 19, 2008
    #10
    In my experience, it's pretty amazing what Apple will do when you ask nicely.

    I just purchased my new MacBook Pro and it was finally delivered (after a delay) the day before the new revision was announced. Their policy clearly stated that there are no returns on BTO but when I called to ask them about covering the price protection they said they could get an "management override" and I could ship my entire machine back and get the new revision if I wanted to.

    As far as replacing an entire machine because of a small/simple defective part, I can understand them just wanting to repair your current machine. But again, it's amazing how much they'll do when we ask nicely instead of going "postal consumer" on them.

    My 2¢.
     
  11. vansouza macrumors 68000

    vansouza

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    #11
    Please, please, please ... call Apple Support.
     
  12. mcarnes macrumors 68000

    mcarnes

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    #12
    I've always heard it referred to as BTO. Build to order. Isn't that what Apple calls it?
     
  13. airjuggernaut macrumors 6502a

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    Oct 16, 2007
    #13
    Yup, BTO and CTO are the same thing.
    Apple refers to it as BTO.
     
  14. bluedoggiant macrumors 68030

    bluedoggiant

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    #14
    Well guys, if I'm wrong, blame the apple store guy, thats what he told me.
     
  15. deathshrub macrumors 6502

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    Christmas Island
    #15
    When Apple replaced my defective Mac Pro they offered me a refund. I said I didn't want it; just a machine that functioned as intended.
     
  16. JayLenochiniMac macrumors G5

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    #16
    Apple store people don't really know better than the rest of us, and may know less.
     
  17. bluedoggiant macrumors 68030

    bluedoggiant

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    #17
    You could have said "there a young obama in the works" or whatever. but i mean, a local guy here, that is actually a huge contributor to the forums, thats just harsh.
     
  18. Leon Kowalski macrumors 6502a

    Leon Kowalski

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    #18
    If it's defective out of the box (Dead On Arrival) you have a right to
    demand a new replacement unit -- with shipping and return shipping
    at Apple's expense. Read the "DOA" provisions of the sales policy.

    http://www.apple.com/legal/sales_policies/

    DO NOT let them attempt a repair. Once they (try to) fix it, you're SOL.

    LK
     
  19. VoodooDaddy macrumors 65816

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    May 14, 2003
    #19

    I fail to see any difference in BTO and CTO. Spin it however you want, but they are the same.

    Explain how built to order already built before you order?
     
  20. bluedoggiant macrumors 68030

    bluedoggiant

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    #20
    There:

     
  21. portent macrumors 6502a

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    Feb 17, 2004
    #21
    Technically speaking, there are BTO, CTO, and Prebuilt.

    Prebuilt - The system is already built and boxed. You put in an order, and they put the box on the truck. No changes are allowed. This would be what you get when you buy a stock system from Amazon.

    CTO - A basic system is already built and waiting. You put in an order, and they add or replace components until the system matches your configuration, then they box it up and put it on the truck. Most custom Apple online orders are fulfilled this way.

    BTO - They have only parts, no complete system.. You put in an order, and they put the parts together to suit your configuration. Some Dell desktops are built this way (they used to all be built this way.)
     
  22. bluedoggiant macrumors 68030

    bluedoggiant

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    #22
    "YES!!" - Dane Cook

    Can I stop being harassed now?
     
  23. VoodooDaddy macrumors 65816

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    May 14, 2003
    #23
    I made a comment your direction a week or so ago about making some wise ass answers to people. Thats why you get harrassed. Maybe its your age, you said you were 14.

    BTW, you didnt answer my question at all. I asked to explain how CTO and BTO were different, because earlier you said definitively they were. But your answer to me is "someone told me that."

    Its not a big deal, but please dont act like such a know-it-all.
     
  24. bluedoggiant macrumors 68030

    bluedoggiant

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    #24
    how am acting like such a know it all when i admit that i didn't know? and is there something wrong with 14 year olds on these forums? and me, wise ass?

    Wow.
     
  25. VoodooDaddy macrumors 65816

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    May 14, 2003
    #25
    There you go.

    By a number of replies Ive seen you make to ppl, you seem very condescending.
     

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