Why did my s7 lock me out?

Discussion in 'Alternatives to iOS and iOS Devices' started by GrumpyMom, Sep 20, 2016.

  1. GrumpyMom macrumors 603

    GrumpyMom

    Joined:
    Sep 11, 2014
    #1
    First off, the Galaxy S7 is gone. Returned to AT&T yesterday and I have my Note 7 replacement back. Thank goodness.

    However I am thinking the lock-out must be some kind of setting I should be able to turn off, because the Note 7 that was returned under the recall did the same to me at least once.

    Generally my fingerprints register and are read very well by Samsung phones. But occasionally if I've been doing a lot of chores and had to wash my hands a lot, the sensor will not read my prints.

    Even on a good day it can take me a couple of tries to get my finger set on the reader properly. Anyway, after a certain number of attempts the phone will send up a message of try again in 30 seconds. If I try again, and my print fails even after one try, the message tacks on time to wait a full minute.

    Now I'm no dummy, of course by that point I would try to enter my PIN number, but the problem is when I touched the home button to enter it, that touch registered as an attempt to use my fingerprint and the message pops up adding minutes. I got it to go up to an hour. If you will notice the time on the clock, I actually was locked out longer than an hour. The phone logged each touch on the fingerprint sensor and added a greater lockout penalty each time.

    Of course I realize now I could have used the power button instead of the home button to bring up the prompt to enter my pin, but coming from IPhone muscle memory was so ingrained to use the home button. I rarely use the power button except to turn off the display.

    I did reboot the phone to no avail.

    At any rate I was just wondering why the Samsung phones do this. Is this an Android feature or is it specific to the Galaxy range? If it's some sort of security feature I have to say I can't see the point of it. How do I turn it off if it is some sort of setting? iPhones don't care how many times I try to use my prints, they will always make available the option to log in using a pin if I had set one up.

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  2. LIVEFRMNYC macrumors 604

    Joined:
    Oct 27, 2009
    #2
    I don't have your exact issue, finger sensor works excellent.

    But I had lock issues with the S6/S7 edge and the Note 7, when I would wear cargo or basketball shorts on a hot day with the phone in my pocket. I would sometimes take my phone out my pocket to see "you have x amount of attempts left" or "try again in x amount of minutes". Doesn't happen when I wear jeans. I think certain pocket fabric mixed with moisture from sweat causes false touches.
     
  3. mi7chy, Sep 20, 2016
    Last edited: Sep 20, 2016

    mi7chy macrumors 601

    mi7chy

    Joined:
    Oct 24, 2014
    #3
    The compounding delay for failed login is a standard security feature to prevent brute force login attacks like what happened with iOS Fappening. Just be careful and understand the default max failed attempts when your phone is wiped clean but usually this part can be disabled. Take a look at this but confirm if there are any changes that have been made since.

    http://gadgetguideonline.com/galaxy...s6-lock-screen-in-android-marshmallow-update/
     
  4. MRU Suspended

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Other
    #4
    The timeout seems to be more galaxy related as I have never had the issue with the Sony Xperia's, the Nexus 6p or the HTC 10 over the last year.

    I have had it happening to me with my S7e and more recently the S7 on more than a few occasions, and it is frustrating. Thankfully I never got locked out for more than the 30 seconds, if I had to wait the 10 minutes I'd be really frustrated.

    The only solution is - if it happens again. At the 30 second stage, don't wake your phone up with the home button. Use the power button and then use the pin code. That way it won't attempt to read your finger with the home button.
     
  5. GrumpyMom thread starter macrumors 603

    GrumpyMom

    Joined:
    Sep 11, 2014
    #5
    That is something I'll have to get used to. I think the S7 turned itself on in my purse or pocket a few times. I have videos and pictures apparently taken inside of my pocket or purse or perhaps with the Smart Cover engaged somehow. You can't see a thing. Oddly enough they were saved under a separate folder called "Camera Cover" if I remember correctly. That's not a problem I ever have with iPhone.

    Thank you and thank you @mi7chy and @MRU for the replies. And yes, now that I know I can use the power button to override the lockout, I definitely will. I don't think I will use the iris scanner anymore. This Note 7 has a much, much better fingerprint sensor than the first Note7 I had. This one works so well and so fast, and the Smart Cover sort of gets in my way, so I'm going to use the fingerprint sensor this time around.
     
  6. MRU Suspended

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Other
    #6
    Keep us posted with your N7 experiences with the new replacement. :)
     
  7. GrumpyMom thread starter macrumors 603

    GrumpyMom

    Joined:
    Sep 11, 2014
    #7
    This link was very informative. Thank you again!
     

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