My Apple Repair History-
MacBook
July 2nd 2007, My black MacBook arrives, Not 3 months later my internal software starts showing evidence of it being corrupt, (Spotlight in top right corner just disappeared on its own). For the next year it had on and off issues with Address Book, iPhoto, and Mail. So then I take it to Apple and they replace the HD (free under AppleCare). Not 4-6 months later the MacBook starts freezing up while under minimum stress. I took it back to AppleCare and they did diagnostics on it for a week, then they sent it out to one of their depots where they did physical diagnostics and software diagnostics, discovering a faulty cooling system causing the computer to over heat and freeze. So Apple's depot replaced the cooling system and sent it back to the Apple store so Apple could run tests on it again and then I was called to go pick it up. Every thing worked fine for about 4 months. Then while I was recording in GarageBand once I hit "stop recording" I got a window notification saying that my "disk was too slow to write", I called Apple Tech Support and they had me remove the plist and whatnot, so then the woman on the phone asked me to record again. I said I would be back in like 5 minutes. After I did that it said the disk was to slow to read. So she had me remove some other stuff and it worked. Then a similar problem arose with iMovie called them again basically did a repeat of what I just listed above. One of the weirdest problems I encountered with my MacBook was that my iPhone wouldn't sync properly with iTunes, it wasn't unlocked or hacked in anyway, I took both the iPhone and MacBook to the Apple store and one genius looked at it and then he said to another genius "Take a look at this?!" Well in the end I had discovered an undocumented glitch with the iPhone/iTunes so they ran tests and did who knows what and eventually fixed them. The last problem that I have encountered was that my MacBook was running EXTREMELY slow while just browsing the internet or by just doing one job at at time. Called Apple they had me remove the battery and do a few restarts and hold down the shift key. Okay problem solved... For now.
160 GB iPod Classic
After working for my dad for a while, I decided to upgrade my iPod from a non-color 20 GB to a 160 GB iPod Classic. I purchased the iPod sometime near the end of November 2007 and by late December I had a problem with it where it went "Click, click click click
BLACK SCREEN." From that point on it wouldn't start up nor would it do anything else. I took it to the Apple store and asked them what was up and the genius put it up to his ear turned it on and then said immediately "Dead HD, Do you want to make an exchange?" I asked- "Could I pay the difference and upgrade to an iPhone?" "Hold on." -Genius He goes behind closed doors to talk with a manager and well he came out smiling. "Sure you can pay us $50.00 and we will give you an iPhone."
So I have had my fair share of problems with Apple, but they have (so far) always pulled through, although if anything else starts happening with my MacBook I am doing to talk with them about upgrading to a MacBook Pro because no one told me that what I would be using my computer for would be too much for a MacBook to handle and I absolutely NEED a FireWire port for my Audio interfaces.
Hang in there man, Apple isn't crappy. No machine is perfect.
😉
