[...] A good friend of mine is a Systems Administrator for a research facility. He'd often remark to me how "stupid" his computer users are. And I'd point out that the guys who use his computers and whom he calls stupid hold advanced degrees in physics and mathematics and are brilliant researchers. I say to him: it is YOUR TOOLS, you computer that has failed them. They are not stupid, your tool is stupid. One day computers will be so advanced, and SMART that they'll be as easy to use as a DVD player - they'll practically read our thoughts. Until then, computers are STUPID.[...]
When operating a computer I want to concentrate on my work. I don't want to have to learn the CLI, or other medieval stupid crap. I want a modern UI that allows me to concentrate on work only - I don't want to have to remember anything - the less the better. The less the computer comes between me and my work the better. The best computer is the "invisible" computer. That's why folks have problems with their computers - because computers are often still too primitive and demand a lot of knowledge. I REGRET knowing as much as I already do about computers! I wish I did't have to know that you need to go through 12 stupid steps to accomplish something - I WANT THE UI to take care of it.[...]
So, if you find that people don't use the power of the computer, it's because it's badly designed. Don't bitch at users, get down and do a better job designing. That's how we climbed down from the trees and got out of caves.