so one of my lines was upgrade eligible, but since I had a credit card that gives me a $650 rebate off any full price smartphone purchase, I naturally want to upgrade my line at full price. So I try to order a new phone at full price on the website, but as soon as I log in, I'm only given the option to buy at the contract price or next installments. I tried calling in and several reps claimed that since I'm eligible for an upgrade, I cannot upgrade full price. I then asked the rep to make the line not eligible for upgrades, so I could force a full price upgrade but the reps keep insisting that I can only upgrade and not buy full price. Finally, I managed to get an agent who knew how to process a full price "upgrade", since it's not rally an upgrade, but a different process. So why can't they just take my money, give me my phone, and let us be done with the transaction? Isn't this the simplest way to sell a phone?