Why does helpd crash after 10.7.3 upgrade?

Discussion in 'Mac OS X Lion (10.7)' started by swehack, Feb 12, 2012.

  1. swehack macrumors newbie

    Feb 12, 2012
    I can't be 100% sure it started after the upgrade because the days float together and I forgot when I did the upgrade. But I am certain of when the crash reports started.

    $ grep 'Segmentation fault' /var/log/system.log
    Feb 12 02:33:23 ihack com.apple.launchd.peruser.501[241] (com.apple.helpd[39982]): Job appears to have crashed: Segmentation fault: 11
    Feb 12 09:31:41 ihack com.apple.launchd.peruser.501[241] (com.apple.helpd[40293]): Job appears to have crashed: Segmentation fault: 11
    $ ls Library/Logs/DiagnosticReports/helpd_2012-02-*
    $ /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
    Segmentation fault: 11
    It hangs for a couple of minutes on the cli before exiting with that error and a graphical crash dialog pop-up.

    I've attached the latest crash report because it made the post too long.

    Today it happened once when I woke up, not counting the time I tried running it myself manually.

    I had VMware fusion 3, firefox beta, Finder and iTunes running at the time. In the background, tmux, irssi, rtorrent, vim, several bash and ssh sessions.

    My system is an iMac11,3 and has not been reinstalled since purchase, it was upgraded from Snow Leopard to Lion at release of said version.

    Attached Files:

  2. bigjake21782 macrumors newbie

    Mar 11, 2012
    I am bing the same issue with helpd crashing every couple of minutes. Hopefully someone has a solution. I'm running the same 10.7.3 o's and mc813 iMac

    Pleaseet us know. Hopefully this is t adversely affecting my Mac too
  3. ecton macrumors newbie

    Aug 23, 2010
    I have exactly the same problem

    This is probably more widespread that Apple are letting on
  4. Bear macrumors G3

    Jul 23, 2002
    Sol III - Terra
    Did you install the point update or the combo update when you upgraded from 10.7.2 to 10.7.3? If it was done via Software Update, it was the point updater.

    I'd recommend installing the 10.7.3 Combo Updater and seeing if that fixes your issues.
  5. ankh, Apr 29, 2012
    Last edited: Apr 29, 2012

    ankh macrumors member

    Jan 9, 2003
    Same problem here suddenly yesterday and today, helpd has crashed half a dozen times -- never seems to interrupt anything else. Rebooting doesn't fix.

    I did install Combo 10.7.3 -- seems like time to install that again.
    Did so.
    No improvement.

    Process: helpd [521]
    Path: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd
    Identifier: helpd
    Version: 1.1.2 (72)
    Code Type: X86-64 (Native)
    Parent Process: launchd [265]

    Date/Time: 2012-04-29 11:09:40.308 -0700
    OS Version: Mac OS X 10.7.3 (11D50d)
    Report Version: 9

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000000b

    VM Regions Near 0xb:
    __TEXT 000000010a075000-000000010a086000 [ 68K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/Resources/helpd

    Application Specific Information:
    objc[521]: garbage collection is OFF

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.apple.CFNetwork 0x00007fff967f8037 __CFURLCache::RemoveResponseFromCacheContainers(__CFURLCacheNode*, _CFCachedURLResponse const*, __CFString const*, bool) + 201

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