Hey all, I bought my ipod photo last year when I had a windows pc laptop and it was formatted for windows. Then late last year I got an ibook g4 and started using my ipod on the mac. I was able to use my ipod on the mac even though it was windows formatted. But these past three weeks, the ipod has been freezing a lot. And now its showing the ipod sad face and telling me to go to the apple website. I went on the ipod site and they said to restore it...the thing is I'm following all their instructions but when it comes to the update/restore screen on ipod updater application it doesn't read the ipod even though its plugged in to the computer. My questions: 1) Is the ipod updater not recognizing the ipod because the ipod is windows formatted? 2) If so, do i have to update the the ipod on the windows computer it was formatted on? 3) Is this happening because I'm using a windows-formatted ipod on a mac and/or the ipod software hasn't been updated since last year? 4) Is it better for me to format the ipod for Mac. If so, how do I do this? Please help! I'm new to Mac and i'm desperate to get my ipod working again! Thanks a lot! M.Z.