Why does my mac crash?

Discussion in 'MacBook Pro' started by C00KiE, Mar 19, 2012.

  1. C00KiE macrumors member

    C00KiE

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    Location:
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    #1
    I could have 4-6 tabs open and sometimes it freezes up then safari ends up crashing. This seems to happen weekly. What do I need to do to prevent this? thanks
     
  2. simsaladimbamba

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    #2
  3. C00KiE thread starter macrumors member

    C00KiE

    Joined:
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    #3
    Yes, i get crash reports but some reason I'm unable to submit them in. I have version 10.5.8 safari Version 5.0.6 (5533.22.3) where do i get the info for RAM?
     
  4. simsaladimbamba

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    #4
    Activity Monitor, look at the guides I linked to to learn more about Activity Monitor and Console (which also stores the Crash Reports).
     
  5. C00KiE thread starter macrumors member

    C00KiE

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    #5
    I went to the crash report. There were many not sure if this was the latest one:


    Process: BezelUIServer [13202]
    Path: /System/Library/LoginPlugins/BezelServices.loginPlugin/Contents/Resources/BezelUI/BezelUIServer
    Identifier: BezelUIServer
    Version: ??? (???)
    Code Type: X86 (Native)
    Parent Process: launchd [136]

    Date/Time: 2011-11-12 13:21:35.440 -0800
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: D91E878F-A301-460E-8589-42209B9E7A43

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000004
    Crashed Thread: 0


    I have no idea what any of this means.
     
  6. simsaladimbamba

    Joined:
    Nov 28, 2010
    Location:
    located
    #6
    Where you changing screen brightness or volume or the keyboard background light intensity*?
    Because the "BezelUIServer" is responsible for that.
    What about RAM usage? And how much RAM do you have in what exact Mac?
    To find out what Mac OS X version you run, click :apple: > About This Mac:
    [​IMG]
    To find out, what exact Mac model you use, click :apple: > About This Mac > More Info > Hardware Overview:
    [​IMG]
    To see a more elaborate image explaining the above steps, click here.
    To see a more detailed video tutorial showing the above steps, click here (2 MB, 23s, .mp4).​

    PS: The SIGBUS error might allude to a failing RAM module.


    *
    [​IMG] [​IMG] [​IMG]
     
  7. C00KiE thread starter macrumors member

    C00KiE

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    #7
    I was not doing any of that. I have MAC OS X Version 10.5.8 Model Identifier MacBookPro5,5
     
  8. simsaladimbamba

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    #8
    So it is a 2009 13" MBP, that came with 2 or 4 GB RAM. Have you changed RAM?
    The next time Safari crashes, copy the report directly from the appearing window into a TextEdit document and post it here.
     
  9. C00KiE thread starter macrumors member

    C00KiE

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    #9
    Yes 4GB. I have done nothing to the RAM. I just do the updates that pop up. Ok, when it happens again I will copy and paste it here. Thanks for your help.
     
  10. C00KiE thread starter macrumors member

    C00KiE

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    #10
    It happened again :/ Here's the report:


    Process: Safari [132]
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: com.apple.Safari
    Version: 5.0.6 (5533.22.3)
    Build Info: WebBrowser-75332203~3
    Code Type: X86 (Native)
    Parent Process: launchd [66]

    Interval Since Last Report: 9383 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 9308 sec
    Per-App Crashes Since Last Report: 1

    Date/Time: 2012-03-20 13:30:13.831 -0700
    OS Version: Mac OS X 10.5.8 (9L31a)
    Report Version: 6
    Anonymous UUID: D91E878F-A301-460E-8589-42209B9E7A43

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000d4e6205f
    Crashed Thread: 0
     

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