Why does my moms iPad have Internet problems

Discussion in 'iPad Tips, Help and Troubleshooting' started by christom1174, Apr 27, 2017.

  1. christom1174 macrumors newbie

    Joined:
    Nov 17, 2015
    #1
    I have an iPad 3 and my mom has an iPad 5. We both use the same internet connection. My iPad works fine but my mom keeps getting messages saying no internet connection. I have reset the wifi connection on her I pad several times and it works for a little while then she get the no internet connection messge. Any idea what might be wrong ?
     
  2. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Assuming this iPad is not an LTE iPad, I would access Wi-Fi settings and select "Forget this Network." Then re-enter your internet provider information and password, which might resolve the issue.

    Also, you could ensure the iPad is up-to-date on its software and check with your Internet provider as well if some changes were made to the Internet settings/wifi.
     
  3. christom1174 thread starter macrumors newbie

    Joined:
    Nov 17, 2015
    #3
    When I checked her connection I noticed she has a different DNS number than me. Should her DNS number be the same as mine ?
     
  4. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #4
    If you are using a home router, then yes, it should be the same.
     
  5. christom1174 thread starter macrumors newbie

    Joined:
    Nov 17, 2015
    #5
    I did a reset and it works fine now. My moms iPad does show a different IP address than mine. I have never had to reset my wifi on my iPad. Why does my moms keep needing to be reset ?
     
  6. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #6
    Without more information, it is hard to say. Are you connected to a local home router? Each device should have a different IP, but DNS, gateway, and subnet mask should be the same.
     
  7. Atomic77 macrumors regular

    Atomic77

    Joined:
    Jul 8, 2017
    Location:
    West Bend Wisconsin
    #7
    Perhaps there might be something going on with the moms ipad. It’s really hard to say with out more info.
     

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