So I swapped my phone. (for the issue: http://forums.macrumors.com/showthread.php?t=995716&page=3) Got one with 4.2.1, phew. The guy was hipster looking, thought he was gonna give me crap. But he was really nice although couldnt confirm the issue himself. But he had his genius friend inspect the phone and he 'confirmed the issue' -- definitely skeptical however probably because people swap phones for non-issues. The swap out was a DOA (wouldnt boot) so he swapped it out again while saying "this is embarrassing" and "if this one has problems, maybe you should go Android." He also claimed it's one of three he's ever seen thats DOA. When I had 2G, I had 'negative black' (where blacks were crushed and inverted to the point of having x-ray look). The swap was a DOA and the next one I believe was fine. 3GS I swapped once because towards the end of the 1-year, dust got caked between the screen and LCD -- a lot. 3G I had a crooked switch that was on the verge of falling off. And negative black made its way back to certain models. I think it was finally fully resolved by 3GS. QC on Apple is crap. I'm very tempted to switch in the future. They don't have a good track record... I must be the most unlucky person in the world or there are lots of lemon iPhone replacements out there (for other reasons). Before this swap (for iphone 4 that is), my other one crashed native apps all the time (unstable), and the one before that had the plagued home button issue (MRoogle 4.1 home button issue). You could call me OCD which I have tendencies to want something perfect but I know it's usually not possible in mass manufactured products. But confirmed issues every time that geniuses gladly swapped the phone out for? How do you explain that? ...Anyways Back to hopefully a phone free of problems. I wouldnt honestly be surprised if another issue came up, but knock on wood. I'm tired of dealing with the Apple store. This is really ridiculous. I also have a 13" that has a hinge that makes cracks and pops whenever i move it. Didnt do it originally. They replaced the panel, all was fine til this did it again. Now I simply don't care I love Apple products (a competitor really needs to make something worth buying and that can trump Apple design and integration/software, etc -- til then I'll continue to love but be skeptical). but hate their QC or lack of, and don't see how everyone can see "they pay close attention to detail." They seem to look the other way when issues come up but are eager to wine and dine you into buying their stuff at the B&M stores. Someone higher up should be listening to my tale from someone who's owned tons of iPods, iPhones, and MB/MBP variations in his day! amazingly enough, iPods are the ones I had the least issues with. Unless the hard drive itself was dead, it usually worked because it was a clickwheel, lock switch and lcd. Now there's a milliion components. Mo components (and mo money as Apple evolved from iPod success), mo problems. Heck, I'd buy Apple products from a B&M store that doesn't get in arguments with you when you aren't pleased a product and would return them or swap them without thinking twice. But down the road if you have issues, you better bring a coin and flip it to see if they will be resolved, even if they are claimed to be 'taken care' of and swapped for one with even more problems.