Why doesnt the apple employee know anything about apple?

Discussion in 'iPhone' started by andersonnnnn, Sep 21, 2015.

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  1. andersonnnnn macrumors newbie

    andersonnnnn

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    Sep 16, 2015
    #1
    I asked whether i could exchange my 6s i pick up friday morning for a 6s+ at an apple store if by chance they still have one available and got no help at all.
     
  2. DustinDev47 macrumors 6502

    DustinDev47

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  3. appygirl82 macrumors 6502a

    appygirl82

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    #3
    The chat I had online this morning with an Apple rep was downright painful!!! Yes, many have not a whole lot of clue what they are talking about :)
     
  4. andersonnnnn thread starter macrumors newbie

    andersonnnnn

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    Sep 16, 2015
    #4
    yeah i forgot to put the first part of the chat but it took awhile to get that answer out of him.
     
  5. DoofenshmirtzEI macrumors 6502a

    DoofenshmirtzEI

    Joined:
    Mar 1, 2011
    #5
    "Yes, you would be able to. You would just need to pay the difference." How is that no help.

    Your title should be, "Apple employee understandably doesn't know anything about AT&T stores and their stock levels."
     
  6. Surf Donkey Suspended

    Surf Donkey

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    May 12, 2015
    #6
    Are you serious? I would try to get off a chat with you as soon as possible too.
     
  7. DustinDev47 macrumors 6502

    DustinDev47

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    #7
    Don't forget the fact that apparently the Apple employee is expected to know AT&T's exchange and return policy (which probably, as an aside, does not provide for exchanges of devices purchased elsewhere...)!
     
  8. KittyKatta, Sep 21, 2015
    Last edited: Sep 21, 2015

    KittyKatta macrumors 6502a

    KittyKatta

    Joined:
    Feb 24, 2011
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    #8
    Nobody can guarantee inventory for a new launch product and so nobody will tell you what you can or can't do. That's how launches go.

    [BTW: This thread is a good reminder for the forum as to what we have in store for the next few weeks.

    New iPhones = Influx of casual users with oddly unreasonable demands of Apple.]
     
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