Why FedEx shipping seems to take forever (because it does)

CBAviator

macrumors 6502
Original poster
Jun 10, 2007
299
0
Nederland
I contacted FedEx the other day with a question about my iMac shipment. My iMac sat in the Shanghai facility for like a day and a half after it had been given to FedEx. I spoke with their international department and got some answers from a lady familiar with Apple's shipping procedures. Here's what she explained to me.

If you notice when you track your international shipment, it says "IP Direct Distribution." Basically, this has to do with the way Apple chose to ship. We all know that Apple covers most of the shipping charges, so as a result, they search for the cheapest way possible. The FedEx lady explained that Apple will "ship" a product to the hub. However, because of the shipping method Apple contracted with, FedEx must wait until they have enough boxes to fill an entire aircraft before sending it to the US. She said that once it arrives in the US, depending on the next stop, the same situation may occur here in the US. She said this is the reason Apple packages often "stall" in the system. So, as she explained, when Apple's product is very high, then items ship very quickly and often reach their destination in 2 days. When Apple cannot keep up with product or orders are low, then it may take an extra couple days to get that shipment out.

She said Apple usually won't divulge this information when asked (and I can see why). This is why Apple gives such wide shipping/arrival estimates.

Hope that sheds some light on the problems. Of course, I still don't like FedEx...but that's for another forum topic :rolleyes:
 

bborne

macrumors newbie
Aug 14, 2007
22
0
Saskatoon, SK
then my question is...how do we know when the next flights are going to be booked for? Or is there no way of finding out that.
 

CBAviator

macrumors 6502
Original poster
Jun 10, 2007
299
0
Nederland
Well, I think that's kind of the problem. There's really no way of knowing. Although I'm sure that FedEx has designated times that these flights depart, they only depart when the cargo aircraft is stuffed full. So, until enough boxes show up to the FedEx facility, no one is really sure when they will depart.

Hopefully that helps with the understanding!
 

bborne

macrumors newbie
Aug 14, 2007
22
0
Saskatoon, SK
may I just say, that is the craziest thing I have ever heard. If my iMac is not shipped by the stated shipping time...I will call Apple and heads will roll. :p

haha
 

CBAviator

macrumors 6502
Original poster
Jun 10, 2007
299
0
Nederland
may I just say, that is the craziest thing I have ever heard. If my iMac is not shipped by the stated shipping time...I will call Apple and heads will roll. :p

haha
Oh well you'll like this one. Apple gave me free upgraded shipping just for asking! And then...I called and complained that my iMac was sitting in the corner of the FedEx building collecting dust. The Apple lady said she wanted to refund my shipping. After I told her that I didn't even pay for upgraded shipping she was like..."Oh ok. Then I'll just give you a $40 refund. How's that sound?"

haha. Oh what you can get just by asking :D
 

EricNau

Moderator emeritus
Apr 27, 2005
10,591
31
San Francisco, CA
As long as products are being shipped by the date stated at the time of purchase, then I don't see a problem. ...If you need/want faster shipping then you have that option for an additional fee.
 

Tom J

macrumors regular
Sep 15, 2006
205
0
Midwest
Thanks CBAviator. This clarifies recent posts describing the varied delivery times. Amazon does the same thing with UPS when you get free shipping.
 

rds

macrumors regular
Aug 9, 2007
148
0
may I just say, that is the craziest thing I have ever heard. If my iMac is not shipped by the stated shipping time...I will call Apple and heads will roll. :p

haha
To Apple, "Shipped" when from China means it has left Apple Shanghai in a truck to the Airport waiting lounge.