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Well

I saw a refurb Rev A dual G5 1.8Ghz for $1799 and decided to jump on it. Hopefully it will ship soon, I know it says 30 days, but other people on this forum have gotten theirs relatively quickly. I would still like to lodge a complaint against Apple, does anyone know where I can do that?

Edit: I had really wanted to get a refurb G5 at this price from the getgo, but I really wanted to get a better video card, which is why I ordered a BTO new one. Had Apple been up front with me about the time it would take, I would have just went with the refurb, like I did. Apple wasted 18 days that I could have been enjoying my new computer. I'm still very mad and will hesitate to recommend anyone buy from Apple computer again.
 
Good work dude, you will love it. Hopefully this one arrives on time and in good order, you deserve it :)

As far as the complaint goes, I guess you'd be writing a letter to the head of Apple's customer service?
 
Reconsider

If it was for a summer job,

And you need it fast, why didn't you get it at a store? (comp USA has a nice mac selection) and im not trying to be rude or anything, you probably have a reason. Anyway, i think you will be better off getting a mac, by using a mac this long, you should know you would be getting a better system if you got a mac. Please reconsider, I'm sure you would regret it later.

Koree
 
Wow i was late!

Sorry for that strange reply, had to go somewhere and my screen sat on the reply to thread page for, uh, while^^
 
Koree said:
If it was for a summer job,

And you need it fast, why didn't you get it at a store? (comp USA has a nice mac selection) and im not trying to be rude or anything, you probably have a reason. Anyway, i think you will be better off getting a mac, by using a mac this long, you should know you would be getting a better system if you got a mac. Please reconsider, I'm sure you would regret it later.

Koree

Because I needed the discount, and plus I thought I was getting a good deal on the BTO options, I didn't realize it would take forever to build....
 
w00tmaster said:
I saw a refurb Rev A dual G5 1.8Ghz for $1799 and decided to jump on it.
Congrats! Hope it arrives early!

w00tmaster said:
I would still like to lodge a complaint against Apple, does anyone know where I can do that?
Ironically, perhaps, the easiest way to do so is to call the same customer support number you've called and ask them the procedure for filing a complaint.

w00tmaster said:
.... Apple wasted 18 days that I could have been enjoying my new computer. I'm still very mad and will hesitate to recommend anyone buy from Apple computer again.
I understand your anger. However, the majority of people don't have problems with their orders, and the Mac is such a great tool, so I hope you don't discourage people from looking into getting one.
 
First off, why didn't you order your machine in May? I assume you knew this job was coming up? 3 weeks for a BTO, isn't that bad.

As for the PC community, its been more than 4 weeks since my employer ordered my T40 from IBM, and we still haven't received it.

Its not just apple, its the PC industry. If you get a product thats high in demand, expect to wait.

Just sounds like poor planning on your part.
 
W00tmaste my point is that i have come to expect these kind of delays from apple and i recognize that you have been ____ed by apple and on and on, but let me tell you what i am getting at, back when the g4 was announced, i was a happy puppy and was jumping for joy and what did i do, i went out and ordered a g4 500 top of the line model, it was supposed to ship september, but apple didnt tell me that "oops we are going to ship your machine in january now" and i had to call customer service about that one, when i did they were more than helpful and gave me 15% my order, i dont know why, they definetely shouldve and i am glad they did, i was in the same position as you is what i am getting at, but a bit more extreme, talk about 1 month to six months, the point is Apple has improved, the average customer is seeing less delays and better service and that your case in a unusual case, Apple does its financing through an American corporation(MBNA) i have an apple loan and etc, as you said you live out of the usa, and that would make it harder for apple to implement the loan problem, but i believe you eventually worked it out. As for why it is not their loss profit wise, Steve and Apple have shown that the individual customer is not as important as the mainstream customer that buys many machines(education, video, server) and offer these groups tremendous discounts to buy apple machines, whats more, apple has turned its focus away from the computer market more into the consumer entertainment market(ipod, airport express, new cinema displays for mac/pc) and are now catering to a larger market, they have lost focus on individuals like me or you and if i was to call apple back now because of a 6 month delay or a 1 month delay, they would say deal with it and would not have offered me that 15% off and instead say live with it and deal, they should be nicer and in this sense i am lucky, i have had a flawless customer service record(not in store but over the phone) of course i am a bit aggressive when it comes to six month delays but that is another story, it is just to say that they do not care if they lose me or you today because they are focused on the bigger picture(what that picture is i dont want to go into details, but i think that it is clear that apple is a very profitable company that is going in a whole new direction and is focusing on the easy to serve customers instead of us( who by the way are its bread and butter despite what is happening) so i agree with you there. Apple has screwed you over, but you need to make a decision that is right for you, one month is not a big deal in the apple world and because of that you should not switch, you should only switch if you think pinnacle studio or adobe premier are going to be better solutions for you, which i know that i prefer fcp 4 and dvd pro 3 over any pc based solution and love osx, but if you think this one blemish on apple's rep is big enough to switch then switch because it is the right decision for you, but know that these same problems happen in the pc world as much or more so than in the apple world


w00tmaster said:
Um, last time I checked Apple was in the business of making money. I fail to see how it is not their loss. As for your other points, Gentoo has none of those problems, so I'm not sure where you are going with that.
 
kingjr3 said:
First off, why didn't you order your machine in May? I assume you knew this job was coming up? 3 weeks for a BTO, isn't that bad.

As for the PC community, its been more than 4 weeks since my employer ordered my T40 from IBM, and we still haven't received it.

Its not just apple, its the PC industry. If you get a product thats high in demand, expect to wait.

Just sounds like poor planning on your part.

Because I didn't have the money....
Did IBM let you know about the delay and why it was delayed? That is my biggest gripe with Apple, even on their site it says they are supposed to send you an email if your product is going to be delayed, I got nothing. I had to go check for myself to see that it was delayed. If I had the information, maybe I could have made an alternate plan and been happy. But Apple didn't give me the info. That is why I am mad.
 
Apple does sometimes have shipping delay problems. especially with the latest G5s where there are production problems. i ordered my powerbook through ADC and instead of the estimated 4-6 weeks time, i got it in 2 days from order date. and it was a BTO unit no less. the status changed to Shipped in less than 24 hours. so if they can speed it up, i'm sure they will. but it does seem like their customer service messed up this time.
 
w00tmaster said:
would have been nice to say that they were having problems and perhaps offered me a chance to change my order to a stock config or some other method of expediting my order.
Word to the unwise, Always order the stock config, or buy from a shop that can to the upgrades the same day.

Until the day Apple gets on board and starts to attack the PC market at price and performance (not just cool factor), they will never compete well in the custom configure department.
 
M. Johansson said:
When purchasing my brothers iBook, I came to the following conclusion about Apple:

Using Apple Hardware: Like having sex with a beautiful woman.

Ordering said hardware: Like sitting down at high velocity on a cactus.
You seem to have pretty much summarised my experience with Apple. Thank God their products are fantastic because their customer service isn't...

As to w00tmaster - sorry to hear that you've been messed around. People have cancelled orders for less. Just don't attribute to malice what can just as easily be down to incompetance. My guess is that your order got cancelled through Chinese whispers. It went from 'This guy wants to know what happens if he cancels...' to 'This guy wants to cancel...'

Still sucks though. Can't you go to a store and buy a mac and get it the same day?

EDIT: Just read what you said above...you wanted the dev discount.
 
You are not alone

What happened to you, happened to me twice. Apple does many times have delivery problems especially with BTO/Europa/outside-US, so you do have a point. At least they should keep their customers better informed.

But I have been walking on clouds after I received my first Apple ( Powermac G4/800 in 2002 ). It certainly was worth the wait. I hope you forgive them and that one day you will be a very happy Mac-user, otherwise I will not envy you with your Wintel-thing. You could start communicating with them again, I am sure that after you have shared your experience with them, Apple will be eager to show that they can do a better job.
 
w00tmaster, I can see why you are peeved at Apple but what happens when you have a similar problems with customer service in the pc world? you going to forget about using computers all together?

it would make more sense to me if you are in a hurry you're better off to purchase a system from a retail store. I found it can pretty easy to miscommunicate with a sales representative over the phone. I just think you may have a totally different experience this way.
 
i had a rather similar expirence with apple customer service, so i can understand where you are coming from. i don't blame you in the least bit for the feelings you had. at the same time, however, the OS X expirence and the quality of the mac hardware has proved to be a far outlasting feeling over the trouble i had with customer service.
 
yamabushi said:
I just think we all have to accept slow deliveries as normal for Apple until they get their act together. Please feel free to give them a piece of your mind however. They usually will bend over backwards to please developers once they realize they screwed up. I understand that it is really too late but you never know, they might offer you an acceptable solution.

I guess Apple could have shipped you a defective machine or one that is missing parts. :D I agree that apple should have notified you, etc. etc. but this IS the direction customer service is headed for most all companies in one was or another.
 
Sorry to hear about your orders being canceled.Ive owned a compaq and delt with their customer service.then i had a dell both with win98 on them.I paid my dues when it came to computer hell.I havent switched yet.But im close.I can understand you swearing off any kind of computer whether it be mac or windows just because the company messes up.It happends.Human error.I hope you have better luck with newegg and your pc.
 
My own little story.

I ordered a 2.5 G5 two days after release, and wanted to add on an aluminum display and iPod to the order. After emailing and checking with the student developer program, it is possible to add on to an order as long as it hasn't shipped.

Now after WWDC I ordered a 20" and a 40 gig iPod. The thing is, as you may have noticed, they raised their developer prices. I called up to inquire and the low level sales guy was real nice, and he said it sucked, and that I should contact the developer program. So I wrote an email asking what was up with the price increase, and that I had invested almost $5000 in their products, etc.

Now within 30 minutes of sending that email I received a call on my cell phone! On the other end was a lady from the developer program who was EXTREMELY hostile. She started asking questions about why they should make good on the second order, how it's their products and they can do whatever they want in pricing. I tried to be nice, and explained that I had already inquired about adding on to an order and that other apple employess said it was ok. She wasn't expecting that I had actually contacted them, and was a little off guard. So she then threatened to cancel my order! I was angry at the way she was treating me. Now I realize that agreeing to terms as a developer means that you have to follow the rules, but all I was doing was asking why they had jacked up the prices. Had I ordered my iPod 24 hours earlier it would have been $50 cheaper! So i wanted to know why, and she comes out threatening me. I was pissed off at the level of treatment.

Now all this is in the past, and if they ACTUALLY SHIP my G5 soon, all will be forgiven and right in my Apple world. :mad:
 
you had problems ordering and you are never going to buy anything from apple for the rest of your life?!?!?!

is this a normal thing in your life, where do you buy anything?
What happens when a store runs out of stock on your laundry detergent or favorite flavor of juice? do you stop shopping there too???

or is it just when it has to do with your job, i know that every delivery company i have ever dealt with has messed up delivering my packages on time. (at one time or another) maybe I should just ship every package personally now...
 
when you buy a top notch amd at the moment, be sure not to go for socket 940 (opteron). go for socket 939. socket 939 has more of a future. the development tree for the socket 940's isn't going to be extended much further.

and don't mind the apple fanboys. they are well known for their fanatical devotion of apple. :rolleyes:
 
pnx8x said:
you had problems ordering and you are never going to buy anything from apple for the rest of your life?!?!?!

is this a normal thing in your life, where do you buy anything?
What happens when a store runs out of stock on your laundry detergent or favorite flavor of juice? do you stop shopping there too???

or is it just when it has to do with your job, i know that every delivery company i have ever dealt with has messed up delivering my packages on time. (at one time or another) maybe I should just ship every package personally now...

The difference is the amount of money I pay to get my groceries and the amount of money I paid for Apple "quality"... Isn't the motto here you pay for quality? Well, to me quality includes everything from the order, to the shipping process, to after the sale. And frankly, Apple has nailed the last one, but in my opinion, fail badly at the first two. I shop at a discount store, if they don't have what I want, I simply buy another brand. That simple. If I wanted to ensure that my favorite brands and whatnot are stocked, I will go to a more expensive store. A store where I pay for quality. Same thing with Apple. Since I did pay a decent amount of money, I expected quality from the time I placed my order till 1 year or 3 years(depending on whether or not I get applecare) after the sale. I didn't get that, and I paid for it. That is why I am upset.
And I have never had UPS or Fedex manage to get something delayed 18 days...
 
konaforever said:
I had a bad experience eating chicken once. I'm never eating it again.

belittling w00tmaster directly or indirectly is really quite tiresome. obviously, he was/is simply angry and wants to voice it. he gives some good reasons. why not agree that they are valid, instead of getting hung up on the "never" issue?

i'm a mac user myself, but i find some of you extremely obnoxious when it comes to discussing your favourite computers! :rolleyes:
 
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