edit: I'm not gunna change what I've written, coz that would make all the respondents look silly. So, for anyone who hasn't read this yet I'll just say: I apologize for tone of this post - I should have edited it a bit more. It's been a tough weekend. I shouldn't have been posting at all. But to those who responded constructively - thanks, it helped. I should have titled it "Have any other switchers struggled with..." and left out everything about not recommending Macs. I've been working in the IT industry in the DOS/Windows world for many years. Last August after wanting a Mac for nearly 20 years, I finally switched. One of the things I was really looking forward to was the legendary ease of use. hahahahahahahaha. Boy are Apple having a lend of themselves!! Yeah - maybe it's user-friendly for a computer newbie, but for a switcher, I found it quite a steep learning curve, and still struggle with some things. I was stunned to find OSX had no context sensitive help. In most Windows programs, you would be able to right-click on most any screen element and get help on that item. For some reason, Apple must arrogantly assume their software is too good for that. Sorry Apple. it aint. In OSX it's trial and error i.e. "I wonder what happens if I click this thingy here...." Things I've struggled with.... - No context sensitive help - having the application menu separate from the application window (ie anchored the top of the screen) - the messy install/uninstall procedure. Why should a user need to know where programs are installed? And then how to find them??? - no programs menu (Apple assume that all the programs you'll ever want to use, you'll keep in the dock. pfft!!!) - the "My Computer" type file navigation. Most Windows users prefer Explorer - No Apply and Cancel buttons in preference screens!!!!!!!!!!!! That one really amazes me. - different keyboard shortcuts (esp the copy, cut, paste, undo keys) I run an IT department and am often asked by users to recommend a computer for them at home. I assess their requirements hoping there is something they want to do that the Mac excels in. But there isn't. They just wanna surf the net, do some word processing and take work home occasionally. So I've never recommended a Mac - even tho they can do all those things on a Mac - because I don't want them having to struggle with the same learning curve I did. I don't want to become their home help desk. I love OSX (for it's looks and stability), but as I say, I can't recommend it to Joe Averages coz of things like the above list. (I do tell all my peers they should be using Macs - but they off course just laugh and re-adjust their blinkers) The whole software compatibility issue runs a distant second as a reason not to switch. I know OSX is evolving so I hope before long these things will change.