My wife and I both had an iPhone 3G, until 2 weeks ago. When we first bought them, we could not make or received calls in our house and dropped calls constantly elsewhere. AT&T said in July that my area was due for an 850 expansion later this year (2008). Apple said that the software updates would also help too. So we gave it a shot for months. Nothing fixed it and we both still had very poor reception, high frequency of dropped calls and delayed text messages and voicemails ever since we bought the phones.
I swapped both phones out 3 times and changed the SIM cards. At my last visit to the Apple store, the guy told me that my iPhone had a 35% dropped called rate and 32 modem resets in 2 weeks. This was a major problem, especially since my phone was used for a small business.
Who's problem is it? AT&T? Apple? They blamed each other.
At any rate, after escalating the call to AT&T's office of the president and Apple's Customer Relations dept., 4 days of back and forth phone call troubleshooting and a Better Business Bureau complaint, AT&T let us out of our contract without paying the early termination fees. Our local Apple store also let us return our iPhones for a full refund, even though mine was purchased on 3G launch day (I was one of the 1st customers in line) and my wife's was purchased in September.
I now have a Blackberry Curve on Verizon that rings in my house. I have had the phone for 2 weeks and haven't dropped a single call. I just don't get why AT&T and Apple think that it is acceptable for a business person to have to stick their head out of a window in order to improve their cell phone reception.. I understand that AT&T's 3G network might not penetrate walls easily, but my Verizon 3G service has been impeccable so far, in and out of my house
As a Mac guy since 1987, and having converted 14 Windows users in my lifetime, I will say that it was a very sad day when I had to return these phones. My Blackberry Curve doesn't touch the iPhone in terms of class, appearance and finesse, but the Blackberry's productivity and reliability far superior - ie, mass delete/select emails, mark all as read, copy and paste function, it rings in my house and I don't have to worry if I'm going to drop a prospective clients phone call!
I swapped both phones out 3 times and changed the SIM cards. At my last visit to the Apple store, the guy told me that my iPhone had a 35% dropped called rate and 32 modem resets in 2 weeks. This was a major problem, especially since my phone was used for a small business.
Who's problem is it? AT&T? Apple? They blamed each other.
At any rate, after escalating the call to AT&T's office of the president and Apple's Customer Relations dept., 4 days of back and forth phone call troubleshooting and a Better Business Bureau complaint, AT&T let us out of our contract without paying the early termination fees. Our local Apple store also let us return our iPhones for a full refund, even though mine was purchased on 3G launch day (I was one of the 1st customers in line) and my wife's was purchased in September.
I now have a Blackberry Curve on Verizon that rings in my house. I have had the phone for 2 weeks and haven't dropped a single call. I just don't get why AT&T and Apple think that it is acceptable for a business person to have to stick their head out of a window in order to improve their cell phone reception.. I understand that AT&T's 3G network might not penetrate walls easily, but my Verizon 3G service has been impeccable so far, in and out of my house
As a Mac guy since 1987, and having converted 14 Windows users in my lifetime, I will say that it was a very sad day when I had to return these phones. My Blackberry Curve doesn't touch the iPhone in terms of class, appearance and finesse, but the Blackberry's productivity and reliability far superior - ie, mass delete/select emails, mark all as read, copy and paste function, it rings in my house and I don't have to worry if I'm going to drop a prospective clients phone call!
