I can't say I have had a single postive experince with Apple.
Where to begin and keep it short enough to be interesting.
1 faulty ipod mini, (this happens) but then told by customer service to go to a service center an hour out of my way for them to check / fix it. Get there they dont even look at it and say we believe you send it back to apple.
Big waste of my time. And poor customer service.
2. Tried to buy apple powerbook, told 1 week lead time, after two months still no computer. This seems to be normal in the apple world. At two month mark told that they couldn't promise that the computer wouldnt be faulty due to the battery issue they was having. $4000 AUD computer this isnt good enough.
3. Cancelled order to buy Imac instead as semi portable, least enough for me.
told one month lead time, this time a different dealer as well. Two months, told we have no idea when. At this stage I needed a computer as more then four months without one. And Uni was coming and I wanted enough time to get use to the apple interface before I started my course.
4. Cancelled order as no eta on Imac and basicly say what do you have. Get G5 single pro comp and upgrade it with ram and airport card. Works great for a couple of months. Then the problems really begin.
Put it in for repairs as it has a motherboard (logic Board in apple speak) problem, it is failing to mount the drives and anything in usb and firewire ports etc. Simple problem, simple to fix so i thought.
2 months later still fighting with apple australia and apple center, apple center cant repair it as apple wont give them the part, Apple australia says I cant send the part as they wont tell me which part. Basicly from what i can tell they are both half telling the truth and both half lieing to make up for there mistakes. Either way I am without a computer for 2 months now.
I still have no computer and no eta on when it might be fixed and this is after a lot of phone calls and promises they would call me back, which they havent, not even once.
If this is standard apple practice its no wonder they only have 3% of the market share, cause only about 3% of the market have enough Patience to deal , wait and take this sort of well rubbish service.
Great OS heaps better then windows but the service and faulty products dont add up when you need a computer that works so you can simple do your work.
Even worse deal for them as well as I am in IT and I have to say I will be advising my clients not to touch an apple cause at the end of the day if this was a PC I could simple go down the road and buy a new motherboard and put it in and be working again the same day, not two months and still waiting.
UPDATE: After contacting consumer affairs here in oz and waiting another two odd weeks consumer affairs contacted Apple Australia and what do you know the very next day I had my mac back and fixed. So thank you for the person in here that suggested that, it turned out to be a great help. So gald to have my mac back but shame on Apple Australia for such poor service, took Consumer affairs to get them to fix and return my computer
Where to begin and keep it short enough to be interesting.
1 faulty ipod mini, (this happens) but then told by customer service to go to a service center an hour out of my way for them to check / fix it. Get there they dont even look at it and say we believe you send it back to apple.
Big waste of my time. And poor customer service.
2. Tried to buy apple powerbook, told 1 week lead time, after two months still no computer. This seems to be normal in the apple world. At two month mark told that they couldn't promise that the computer wouldnt be faulty due to the battery issue they was having. $4000 AUD computer this isnt good enough.
3. Cancelled order to buy Imac instead as semi portable, least enough for me.
told one month lead time, this time a different dealer as well. Two months, told we have no idea when. At this stage I needed a computer as more then four months without one. And Uni was coming and I wanted enough time to get use to the apple interface before I started my course.
4. Cancelled order as no eta on Imac and basicly say what do you have. Get G5 single pro comp and upgrade it with ram and airport card. Works great for a couple of months. Then the problems really begin.
Put it in for repairs as it has a motherboard (logic Board in apple speak) problem, it is failing to mount the drives and anything in usb and firewire ports etc. Simple problem, simple to fix so i thought.
2 months later still fighting with apple australia and apple center, apple center cant repair it as apple wont give them the part, Apple australia says I cant send the part as they wont tell me which part. Basicly from what i can tell they are both half telling the truth and both half lieing to make up for there mistakes. Either way I am without a computer for 2 months now.
I still have no computer and no eta on when it might be fixed and this is after a lot of phone calls and promises they would call me back, which they havent, not even once.
If this is standard apple practice its no wonder they only have 3% of the market share, cause only about 3% of the market have enough Patience to deal , wait and take this sort of well rubbish service.
Great OS heaps better then windows but the service and faulty products dont add up when you need a computer that works so you can simple do your work.
Even worse deal for them as well as I am in IT and I have to say I will be advising my clients not to touch an apple cause at the end of the day if this was a PC I could simple go down the road and buy a new motherboard and put it in and be working again the same day, not two months and still waiting.
UPDATE: After contacting consumer affairs here in oz and waiting another two odd weeks consumer affairs contacted Apple Australia and what do you know the very next day I had my mac back and fixed. So thank you for the person in here that suggested that, it turned out to be a great help. So gald to have my mac back but shame on Apple Australia for such poor service, took Consumer affairs to get them to fix and return my computer
