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Why is ATT so stupid? No upgrade!!

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silver8ack

macrumors regular
Original poster
Jul 22, 2010
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So I have 2 iPhone 4s(not the 4s, that's plural :) ).

One line is eligible for an upgrade, the other is not until February. Both purhased the same day. It's actually cheaper for me to cancel my second line and move to another carrier. ATT rep was not helpful at all. Basically said, yea it would be cheaper for you to move... No help.

Why would they be so dumb? Not only am I likely to move carriers now, after the crappy 4s announcement I'm seriously considering Android.
 
Yeah...how dare they hold you to the terms of the contract you agreed to.

Those ******s.
 
Maybe you shouldn't have gotten the iPhone 4 and just stuck with your 3GS until the next gen after iPhone 4.

That's what a lot of us did. And then there wasn't even a release in June like there always was so we had to wait 2 and a half years and you're complaining because you had to wait a year and aren't eligible for an upgrade?

Chill out, buddy. Your iPhone 4 is still new.
 
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Really? They aren't holding me to the terms for the first line. It's better to lose a customer these days I guess.
 
Why is AT&T so stupid? Perhaps the better question is how ignorant do you have to be to think that a 2 year contract means anything but?
 
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WTF is your people's problem. You like taking it up the butt from companies.

What is the logic to allow one line to upgrade early and not the other? They're still sticking me with another 2 year contract.
 
silver8ack said:
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Really? They aren't holding me to the terms for the first line. It's better to lose a customer these days I guess.
Click to expand...

It's a numbers game. They recover the subsidized cost of the phone faster on your main line than they do on subsequent lines, so they can offer you an upgrade on that line sooner without incurring a loss on the subsidy.
 
Any rep telling a customer that it would be cheaper to go elsewhere is laughable. The money is in keeping the customer. Idiocy.
 
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You are missing the point!!!!

You keep saying they holding me to the terms...THEY ARE NOT. they are allowing one lone to upgrade early and not the other... What's the point.

Forget about it.
 
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I can't believe some people still don't get this. AT&T has specific criteria for determining when to bump up someone's upgrade, based on the amount of money spent on that line. They aren't being nice to some and not others.
 
You do realize how ridiculous and petty you sound, right?

You signed a contract on two lines for a two year term. They let you out of it on one of them (when they certainly weren't obligated to do so) and they are the bad guy because they didn't cut you loose on both?

The sense of entitlement in our society never ceases to amaze me.
 
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Virance said:
silver8ack said:
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Really? They aren't holding me to the terms for the first line. It's better to lose a customer these days I guess.
Click to expand...

It's a numbers game. They recover the subsidized cost of the phone faster on your main line than they do on subsequent lines, so they can offer you an upgrade on that line sooner without incurring a loss on the subsidy.
Click to expand...

Well that is the first helpful post. Thank you and it makes sense.

And yea they quoted me $457 I think for the 16gb. It would be cheaper to pay the $175 he quoted me to cancel and sign up for $199 elsewhere. I said are you telling me it's cheaper to cancel and go elsewhere... Yes was his reply. Nothing more. Peace!
 
silver8ack said:
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Well that is the first helpful post. Thank you and it makes sense.

And yea they quoted me $457 I think for the 16gb. It would be cheaper to pay the $175 he quoted me to cancel and sign up for $199 elsewhere. I said are you telling me it's cheaper to cancel and go elsewhere... Yes was his reply. Nothing more. Peace!
Click to expand...

Call again and ask for customer retentions. They are much more humble.
 
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They let me upgrade every year.

I have had the original 2g, 3G, 3GS, 4, and I am also eligible on the 4S.


Had to call AT&T customer service for the 3GS and 4S upgrades though.
 
silver8ack said:
WTF is your people's problem.
Click to expand...
No problem here. I've been very happy with AT&T for over 12 years. I get two upgrades per year, one for each line I have.

I take a slightly different approach than you do. Whenever there is a problem (no company is perfect) I simply call them and have a pleasant conversation. If the result of that conversation seems unfair, I don't freak out, or use foul language on the forum.

I stop. I think, perhaps the person I was talking to was new, or uninformed or just having a bad day. So I call back and give it another try. The usual result is quite good. I've even had them give me a cash credit of $100 when they have made a mistake on my bill. One simply cannot ask for anything more than that.

Just like Apple, I always get really good customer service from them.


Perhaps it's my approach :)
 
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It all depends on what you pay monthly on the line.
 
ugahairydawgs said:
You do realize how ridiculous and petty you sound, right?

You signed a contract on two lines for a two year term. They let you out of it on one of them (when they certainly weren't obligated to do so) and they are the bad guy because they didn't cut you loose on both?

The sense of entitlement in our society never ceases to amaze me.
Click to expand...

Well said, and I agree completely.
 
vitzr said:
No problem here. I've been very happy with AT&T for over 12 years. I get two upgrades per year, one for each line I have.

I take a slightly different approach than you do. Whenever there is a problem (no company is perfect) I simply call them and have a pleasant conversation. If the result of that conversation seems unfair, I don't freak out, or use foul language on the forum.

I stop. I think, perhaps the person I was talking to was new, or uninformed or just having a bad day. So I call back and give it another try. The usual result is quite good. I've even had them give me a cash credit of $100 when they have made a mistake on my bill. One simply cannot ask for anything more than that.

Just like Apple, I always get really good customer service from them.


Perhaps it's my approach :)
Click to expand...

Nah, **** that. The best way to get stuff done is to cuss them out and demand what you think should be yours.
 
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Who said I cussed them out. The convo with the rep was actually pleasant. I was just stunned they were so curt regarding losing a customer.

Truth is I should have left a long time ago. Service is horrible in my area.
 
AT&Ts upgrade policy is not very easy to find on the AT&T site. Another posted already pointed out why one of your lines is eligible after only a year while the other is not. Basically, you are most likely on a family plan and your main line is generating most of the income for AT&T while the other line is an add on at $10/month. Your main line is generating $x.xx more than the other line, therefore it becomes eligible for upgrade sooner.

Here is a link that explains this in detail. This explains why some lines are eligible after only 12 months while others become eligible after 20 months.

http://www.wirefly.com/learn/resources/att-wireless-cell-phone-upgrade-eligibility-requirements/

Hope this helps.
 
silver8ack said:
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You are missing the point!!!!

You keep saying they holding me to the terms...THEY ARE NOT. they are allowing one lone to upgrade early and not the other... What's the point.

Forget about it.
Click to expand...

I see your point. It's about consistency.

And this, you signed a contract bs is for sheeple. There is always a way with these sorts of things.

----------
drenline said:
Nah, ******* that. The best way is to get stuff done is cuss them out and demand what you think should be yours.
Click to expand...

You'd be very surprised what you can get when you do that. I got paid to leave sprint when the first iPhone was because I was such an ass.

----------
drenline said:
Nah, ******* that. The best way is to get stuff done is cuss them out and demand what you think should be yours.
Click to expand...

You'd be very surprised what you can get when you do that. I got paid to leave sprint when the first iPhone was because I was such an ass.
 
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They should NOT be offering you a discounted upgrade before our two year contract is up.

If somehow you are getting a deal on one line, then here is what you should do. Call them back and tell they how stupid they are and you should NOT be getting a discount on the either line.

Duh!

You have a two year contract. Why would they keep giving people subsidized upgrades? Did you fail math and finance in school?
 
So basically you come in here complaining about how your carrier is being lenient with one out of two lines you pay for when they are not obligated to do so in any way, and then when we do not tell you what you want to hear, you determine that we are all homosexuals? Nice.

They determine upgrade times by how much the subsidized device is worth and how much you pay each month and other variables like if you pay on time every month. Be thankful; AT&T contracts are much nicer than the 3 year agreements you have to sign here.
 
silver8ack said:
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You are missing the point!!!!

You keep saying they holding me to the terms...THEY ARE NOT. they are allowing one lone to upgrade early and not the other... What's the point.

Forget about it.
Click to expand...

Something tells me we're not the idiots here. ;) You say forget it but I bet you're still whining.
 
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