the most expensive cell phone network has no 24 hour service? It seems like every time I need to call customer service for some reason its on a sunday. and although companies that cost not even half the price has 24/7 customer service, att does not?
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Why is it that...
- Thread starter yum114
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Gotta agree w/ that.
My GF and I had ATT years back. Normal, non-premier mind you. She ended up having a problem with her service and the CSR actually cursed her out! WE canceled the next day.
Then comes along the iPhone 3GS. We ended up switching from t-mobile reluctantly. We both got on premier accounts because of my employer. She needed to call to get everything set up before we had premier account. That CSR wasn't much better than the one that cursed her out years ago...
A few days later she needed to call to ensure she was on premier. She was dreading it...
A few minutes later she came and found me. She had a big smile on her face and then she told me she had one of the better telecom experiences she's had.
I asked who she had spoken w/ and she said the premier customer service....
I was shocked.
You need to see if your work or school has an agreement with AT&T. If they do, you can attach the FAN (Foundation Account Number) to your account. You will then get Premier support (when you call in).
Whomever. They all have those kinds of discounts. I am unsure if the discount for others allows you the business support access like AT&T does.
Check with your company or school, or you can go to: http://www.wireless.att.com/businesscenter/premier/
Type in your work e-mail and it will tell you if you qualify.
You misunderstood my meaning. Verizon is more expensive than AT&T, however I'm sure that the OP was simply venting that he can't call support at 3am.
Your employer must have an agreement with AT&T to provide a discount on service. Because of this agreement you would be considered a premier customer and your calls to the CS line are answered by a different department with little to no wait. A lot of the time they are completely useless from what I have found.
If your employer does not have an agreement do NOT find a FAN code to attach to your account. That is the reason those of us that have them have to pay an activation fee for a freaking discount. This is what AT&T calls FAN fraud, in my opinion those that are caught doing this should be charged the amount discounted during the time they were not employed by said company plus a service fee for a fraudulent statements. There is no reason to charge the rest of us, who are following the rules.
Oh yeah, that's not why they do it, just because they can.
Premier support never seemed to be open on the weekends when I first had problems with my 3GS order
