Why is the "About" Section under general settings show incorrect amounts for photos and videos

[Irishappletech]

Hi just something that is bugging me doesn't effect me using the devices at all just more an annoyance when I go to settings - General- About the amounts showing beside the photos and videos is not correct

For photos it saying 1380 photos but in fact I only have 1367 photos and for videos its saying 341 but I only have about 336 in total

Why is this the case

Thanks

 

[StaceyMJ86]

Have you permanently deleted any videos or photos in your deleted album?

 

[Irishappletech]

No I still have some videos and photos in recently deleted

 

[StaceyMJ86]

No I still have some videos and photos in recently deleted

Technically because you haven’t cleared that folder they are still on your iPhone counting with your storage. Once you permanently delete them, your phone storage should update with the correct amount.

 

[Irishappletech]

just deleted the junk photos there and the amount is still remaining the same unfortunately

 

[StaceyMJ86]

just deleted the junk photos there and the amount is still remaining the same unfortunately

Have you tried to reboot your phone?

 

[Irishappletech]

I tried deleting the recently deleted photos before and nothing happened that time too. yes I have its matching incorrectly on iPad too. must be a glitch maybe. again no major deal at all its not affecting me using the device and if I want to see how many photos and videos I have I just have to open the photos app and it tells me etc. just would be nice to be able to go there and look at a glance.

 

[StaceyMJ86]

I tried deleting the recently deleted photos before and nothing happened that time too. yes I have its matching incorrectly on iPad too. must be a glitch maybe. again no major deal at all its not affecting me using the device and if I want to see how many photos and videos I have I just have to open the photos app and it tells me etc. just would be nice to be able to go there and look at a glance.

Yes that do sound like a glitch. What iOS version are you on?

 

[Irishappletech]

the latest iOS 12.1

 

[StaceyMJ86]

the latest iOS 12.1

iOS 12.1 have so many glitches and issues. I wouldn’t be surprised if it’s something to do with iOS 12.1.

 

[Irishappletech]

Could be I might leave them feedback hopefully it will be fixed either way in 12.1 are you noticing this too in 12.1 thanks

 

[StaceyMJ86]

Could be I might leave them feedback hopefully it will be fixed either way in 12.1 are you noticing this too in 12.1 thanks

I actually do see the same thing. I just deleted 28 photos and have the same amount I did before I deleted them. This have to be related to iOS 12.1.

 

[Irishappletech]

ok so its not just me then thankfully. hopefully it will be fixed. will you also please leave apple feedback on their website www.apple.com/feedback under the iPhone tab

Thanks

 

[StaceyMJ86]

ok so its not just me then thankfully. hopefully it will be fixed. will you also please leave apple feedback on their website www.apple.com/feedback under the iPhone tab

Thanks

Will do.

 

[Irishappletech]

Will do.

What other bugs you noticing

 

[StaceyMJ86]

What other bugs you noticing

Several of my limited edition Apple Watch badges never restored when I upgraded to iOS 12 is the only bug I’m dealing with right now.

 

[Irishappletech]

I see. Are you noticing a bug where screetime won’t match and sync data across devices accurately like it will show 2 different screen times. Mines always about a 2 minute gap on each it matches on the rare occasions

 

[StaceyMJ86]

I see. Are you noticing a bug where screetime won’t match and sync data across devices accurately like it will show 2 different screen times. Mines always about a 2 minute gap on each it matches on the rare occasions

My screen times are correct for mine and my daughter’s devices.

 

[Irishappletech]

what about your own devices have u seen any funny issues with it

 

[StaceyMJ86]

what about your own devices have u seen any funny issues with it

Nothing besides my screen randomly blinking on my iPhone X. I think that’s related to the OLED panel. Hopefully it’s not hardware related because I don’t want a refurbished device.

 

[Irishappletech]

I notice a flicker too from time to time

 

[symphony]

If I recall correctly, downloaded movies from the TV app is included, including downloaded files from Files app.

 

[Irishappletech]

That’s right it takes music videos and videos you shoot on the camera as one total malnutrition but even still it’s still showing an inaccurate amount for videos. When you say from the files do you mean any photos in documents etc