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iPhone X Why is there no way to reset iPhone pin on iCloud??

J

jsnuff1

macrumors 6502a
Original poster
Oct 4, 2003
730
340
NY
Ok so im in a completely ridiculous situation right now. Been using Face ID for so long and haven't restarted my phone in months that I literally forgot my damn pin.

I had to restart the phone today for a weird issue, and now am locked out of it.

I can even backup the damn thing so I can restore it because USB is now cut off when you don't enter the pin.

Why the hell is there no option to reset the pin in some way with an iPhone you control and have iCloud access too?? This is ridiculous that there is no pin reset feature when your pin should be a damn backup option with biometric login.

So my only option is to wipe it and restore from a backup months ago....seriously???
 
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.

Whoever wants fort knox on their device with no ability to retrieve their data can have it, but it should not be mandatory. We are getting to the point where corporations are controlling our lives to the point were I cant even access my damn data because of overbearing security. If I have the option to delete my phone from the cloud, at the very least add the option to reset the pin.
 
jsnuff1 said:
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.

Whoever wants fort knox on their device with no ability to retrieve their data can have it, but it should not be mandatory. We are getting to the point where corporations are controlling our lives to the point were I cant even access my damn data because of overbearing security. If I have the option to delete my phone from the cloud, at the very least add the option to reset the pin.
Click to expand...
Its not Apple's fault you didn't remember your PIN. You chose to create a PIN. You had the option to not use a PIN. It is an important security feature. And if someone had stolen your phone, would you still be singing this same tune?

If you have proof of purchase, take your phone to the Apple store and see if they can assist you.

My comment wasn't BS. If you had practiced common sense security measures to begin with, you wouldn't be in the spot you are in right now.
 
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jsnuff1 said:
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.

Whoever wants fort knox on their device with no ability to retrieve their data can have it, but it should not be mandatory. We are getting to the point where corporations are controlling our lives to the point were I cant even access my damn data because of overbearing security. If I have the option to delete my phone from the cloud, at the very least add the option to reset the pin.
Click to expand...

And, of course, had Apple set up the scenario that you want, and someone hacked in and stole your data/identity, THAT would be Apple's fault as well.
 
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jsnuff1 said:
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.

Whoever wants fort knox on their device with no ability to retrieve their data can have it, but it should not be mandatory. We are getting to the point where corporations are controlling our lives to the point were I cant even access my damn data because of overbearing security. If I have the option to delete my phone from the cloud, at the very least add the option to reset the pin.
Click to expand...

No pin, no backup, and you are angry at Apple? Take some responsibility for your actions.
 
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EM2013 said:
It asks you once a week to enter your pin to enable Face ID or Touch ID so how can you possibly forget?
Click to expand...

Good point!

The Apple article about this says the passcode is required if:

"The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours".

Assuming the OP wasn't unlocking with face ID throughout the night he should have been asked for it every week.

Also iOS updates require the PIN.
 
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Sorry mate ..Feel bad for the situation u r in now.But u gonna understand..Its never apples fault that someone forget its pin...I know u may be frustrated..But apple has some security reasons..Not only apple,each and every OS has..I understand your frustration but all you can do is kindly take security measures next time,and note down your PIN somewhere..Stay calm..
 
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BasicGreatGuy said:
Its not Apple's fault you didn't remember your PIN. You chose to create a PIN. You had the option to not use a PIN. It is an important security feature. And if someone had stolen your phone, would you still be singing this same tune?

If you have proof of purchase, take your phone to the Apple store and see if they can assist you.

My comment wasn't BS. If you had practiced common sense security measures to begin with, you wouldn't be in the spot you are in right now.
Click to expand...

Pin is required for Face ID. If Apple wants to move to a password less world, then this issue should be fixed. No one is getting into my iCloud with 2 factor etc. There is no reason why there should not be an option for Face ID unlocking your device and having a non password/pin option to unlock in case of failure etc. through iCloud or a second device.
 
jsnuff1 said:
Pin is required for Face ID. If Apple wants to move to a password less world, then this issue should be fixed. No one is getting into my iCloud with 2 factor etc. There is no reason why there should not be an option for Face ID unlocking your device and having a non password/pin option to unlock in case of failure etc. through iCloud or a second device.
Click to expand...

What you are saying makes zero sense. FaceID is secondary means of authenticating to your password/pin by providing unique identity. It's purpose is to secure your device. What you are saying, in effect, is that when you use a password/pin to secure your device there should be a means to arbitrarily override it at any point, while it is in effect. That is the opposite of security.

What would be the purpose of using a password/pin in the first place if it can be overridden?

Stop pointing your finger at Apple. You did not understand how your device was secured. You did not record your pin. You did not have a backup. You screwed up.
 
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Mike Boreham said:
Good point!

The Apple article about this says the passcode is required if:

"The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours".

Assuming the OP wasn't unlocking with face ID throughout the night he should have been asked for it every week.

Also iOS updates require the PIN.
Click to expand...
Right but the op implies the passcode hasn’t had to be used in months. Which is not possible.
 
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jsnuff1 said:
Ok so im in a completely ridiculous situation right now. Been using Face ID for so long and haven't restarted my phone in months that I literally forgot my damn pin.

I had to restart the phone today for a weird issue, and now am locked out of it.

I can even backup the damn thing so I can restore it because USB is now cut off when you don't enter the pin.

Why the hell is there no option to reset the pin in some way with an iPhone you control and have iCloud access too?? This is ridiculous that there is no pin reset feature when your pin should be a damn backup option with biometric login.

So my only option is to wipe it and restore from a backup months ago....seriously???
Click to expand...
Well, lesson learned. Apple has made it easy to do backups via automated nightly iCloud backup, but sounds like you consciously decided to decline that, yet you are not happy not having a recent backup?

Factory reset is the solution. Instead of being mad on Apple for some imaginary feature, it might be better spending your energy figuring out what data you might lose and prepare yourself if needed.

You won’t lose emails obviously. Contacts and calendars might also be safe if you use iCloud/Gmail/other cloud services. Photos might be safe as well if you enable iCloud photos library or have other services like Google Photos/OneDrive backing up the photos. iMessage might even be safe if you enabled iMessage in iCloud. If you use other messaging platforms like WhatsApp/line, those will revert to the last backup data. Other apps local data will also revert to your last backup.

Mistakes happened, learn from it, and move on.
 
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jsnuff1 said:
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.

Whoever wants fort knox on their device with no ability to retrieve their data can have it, but it should not be mandatory.
Click to expand...
It's not. You have the option of not using a PIN if you don't want to.
 
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jsnuff1 said:
Ok so im in a completely ridiculous situation right now. Been using Face ID for so long and haven't restarted my phone in months that I literally forgot my damn pin.

I had to restart the phone today for a weird issue, and now am locked out of it.

I can even backup the damn thing so I can restore it because USB is now cut off when you don't enter the pin.

Why the hell is there no option to reset the pin in some way with an iPhone you control and have iCloud access too?? This is ridiculous that there is no pin reset feature when your pin should be a damn backup option with biometric login.

So my only option is to wipe it and restore from a backup months ago....seriously???
Click to expand...

Gotcha. Don't try to break into phones.
 
jsnuff1 said:
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.

Whoever wants fort knox on their device with no ability to retrieve their data can have it, but it should not be mandatory. We are getting to the point where corporations are controlling our lives to the point were I cant even access my damn data because of overbearing security. If I have the option to delete my phone from the cloud, at the very least add the option to reset the pin.
Click to expand...
If your data was so important, why do you not have it backing up or syncing anywhere? You should never lose 6 months of work in a situation like this. I believe the PIN plays a very important role in the encryption keys, and should not be hard to remember. Blaming Apple for an unfortunate mistake that you made might make you feel better, but isn't logical.
 
jsnuff1 said:
Im sorry but answers like these are BS. Apple should not dictate the security level of my 1200 dollar device with MY data, that I now lost 6 months worth just because of a stupid pin that I never use.
Click to expand...

And the data was so bloody important, but you weren't doing backups. Uh huh... yeah.
 
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