So I bought the iPhone 6 Silver 16 GB, but realized I needed more space. So I go return it, and they take it just fine. So I have no phone, and they said they would help me order one there and it'll take about a week to get here. No problem. So, here is where the issue comes in. We try to order a new phone, and I get the message "We found an iPhone order for this phone number. There's an existing order for the phone number you provided. You can only have one upgrade order per phone number at a time. You'll be able to place additional iPhone orders once you receive and activate this iPhone." WHAT THE HECK? So I stand there for an hour as they call verizon and NOTHING HAPPENS. It allows me to order on Verizon.net, but why would I wait 3 weeks to get a phone when I can order one from Apple and it'll get here in 1/3 that time? They told me it can take 24-48 hours. This is now about the 56th hour and I'm mad. I called verizon, they said they couldn't do anything, and Apple says that its Verizons problem. People are trying to contact me, I cant respond to them and WHY WOULD I PAY FOR A PHONE I DONT HAVE? I don't know what to do. I don't know if I should go to the verizon store or what but I'm extremely angry because I just hate knowing I don't even have a phone coming.