While the tool was extremely useful for us to check our queue position, I'm sure it was taxing AT&Ts' servers, there were several times a day when the response time of the AT&T servers was extremely slow. AT&T tried several times to change the code behind their page (which herebethedragons was using in an automated script) to stop this. After a little cat and mouse, it seems AT&T found a way to prevent these queuing scripts from working properly. You can still do it the old fashioned way (manual input), but it just takes longer!