I understand the constraints Apple places on their geniuses. They're caught between their employer, who much like a Leninist party enforces strict discipline and a unified rhetoric throughout the ranks, and their desire to genuinely help customers any way they can. However, it's also hard to respect people and companies that consistently and knowingly lie to you to make you think youre alone in the world with your problem. Its not just disrespectful to me as a high-paying customer experiencing problems that are no fault of my own, but its quite sinister psychologically to try to reinforce the existing power hierarchy between genius (expert) and help-seeking customer by making feel insecure. Without fail, each time I've brought a macbook pro with a common problem to the genius bar, the genius will look at me and proclaim that , honestly (!Surprise!), theyve never ever seen the problem before. Last time I was there (2 days ago), the genius even went so far as to tell me that theyve had almost no returns on this particular macbook pro (I wonder if he was literally referring to MY macbook pro?) And yet, I've returned quite a few and I know several others who have too, not to mention all the cases online in forums like this. Also, looking around the genius bar and you'll see MBPs everywhere! Inconsistent backlighting and shadowing are extremely common and have been for several years on the MBP. A few weeks ago when I took my previous MBP with those horrid vertical beams of light to the genius bar, they said exactly the same thing. Either this genius started his job yesterday, or he's not telling the truth. To me, it makes no difference because as soon as they tell me that they've never seen the problem before (when I know it's a widespred issue that they MUST have seen many times), I lose respect for them and start feeling agitated as I prepare psychologically for a battle. In fact, nowadays I feel incredibly tense going into the Apple Store because I know I might get one of these guys who is blind, deaf and tells me that everything is within spec. Ive lost respect for Apple and Im really tired of the corporate attitudes and policies it has developed over the past 10 years. Denial of problems, calling everything within spec, nickel and diming customers, poor quality control and what not dont like it at all. I had to use a thinkpad T40 a few summers ago and while I hate windows OS, I had great experience with support calling in the middle of the night and getting the feeling that they genuinely respected that I needed the computer to work at all times, gave me confidence in them. Apple, in contrast, seems to live in a world where being without a computer for a week is fine and something they dont need to apologize for . followed by a sales pitch for Applecare when they give your computer back. It always infuriates me when a computer has gone in for repair the first month of ownership and they try to sell me applecare by telling me how much that repair would have cost if I hadnt been under warranty! As if the warranty is some kind of free, generous gift to their customers. Thats my rant. Maybe I'm being too harsh for the sake of making my point, but I wish Apple could grow up and start taking responsibility. Now flame me!