why my files in system document folder disappeared?

Dana Cline

macrumors newbie
Original poster
Oct 23, 2015
12
0
anywhere
I run a MacBookAir(ver 10.8.5), all my files and folders in the Document folder all gone in last week, only left one folder. I did not delete them, and they also couldn't find in Trash. When i'm going to open a pages document, i right click the pages icon in the dock, and click the pages document in the list, nothing happened. Until i open the document, i aware that my files was lost.....

Is there any way to get my files back, as some document is very important to me.

Thanks for your help in advance.
 

Gregg2

macrumors 603
May 22, 2008
5,809
344
Milwaukee, WI
Difficult to answer since you seem to have no idea how the files disappeared. But, the easy way to get them back is from your backup. If you don't have a backup, you will start making them soon, I suspect.

Without a backup, you can download a trial version of Data Rescue. If it shows you that your files can be recovered, then you pay $100 or so to take that next step. If the files aren't worth that kind of money to you, then move on, you won't get them back at no cost.
 

Dana Cline

macrumors newbie
Original poster
Oct 23, 2015
12
0
anywhere
Difficult to answer since you seem to have no idea how the files disappeared. But, the easy way to get them back is from your backup. If you don't have a backup, you will start making them soon, I suspect.

Without a backup, you can download a trial version of Data Rescue. If it shows you that your files can be recovered, then you pay $100 or so to take that next step. If the files aren't worth that kind of money to you, then move on, you won't get them back at no cost.
Thanks for your advice, i didn't back up them. I didn't use Apple computer before, didn't very familiar with it. And the Macbook always freezes, i have to press the "Start" button to force it shut down. Maybe it is reason that files disappear.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
29,137
8,806
California
And the Macbook always freezes, i have to press the "Start" button to force it shut down. Maybe it is reason that files
Yeah... could be related and impending drive failure. Try a command-r boot to recovery and from there use Disk Utility to run a "verify" on the disk. Does that show any errors?