On both my iPhone and iPads when I want to send an email to the junk or spam folder, it is greyed-out. Did not used to be. How did I fix?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 13 Pro Max Why some folders are “greyed-out”
- Thread starter Jackbequickly
- Start date
- Sort by reaction score
Sorry to hear that, hope someone helps us get rid of it. I spent over an hour with an Apple Geek and he was useless for the problem.
Good Luck
Makes some sense.
If the email is in the Inbox already, why allow a move there? Drafts is a special purpose folder. Guessing same for junk/spam folder on AOL.
On my primary Gmail account, Drafts and Inbox are grayed out for an email in the Inbox. Moving the email from Gmail to iCloud allows any folder but Drafts. Outlook is entirely grayed out.
So, imo, not the app's problem, limits set by the service/server.
(ADD & guess: in the case of Spam, most likely AOL wants you to use their app/website and click on the "Mark as Spam" item for the emails, to trigger spam reporting/tracking on their end; moving to Spam might be doing nothing in regards to notifying their filters)
If the email is in the Inbox already, why allow a move there? Drafts is a special purpose folder. Guessing same for junk/spam folder on AOL.
On my primary Gmail account, Drafts and Inbox are grayed out for an email in the Inbox. Moving the email from Gmail to iCloud allows any folder but Drafts. Outlook is entirely grayed out.
So, imo, not the app's problem, limits set by the service/server.
(ADD & guess: in the case of Spam, most likely AOL wants you to use their app/website and click on the "Mark as Spam" item for the emails, to trigger spam reporting/tracking on their end; moving to Spam might be doing nothing in regards to notifying their filters)
Last edited:
Not trying to move my inbox mail to my inbox. I am trying to move new mail/spam to my junk folder but am unable to do so because it is greyed out and will not allow me. Right now I have to swipe to the left and pick move and then pick junk. I have talked to AOL and they say they have no control on greyed out junks folder. I even called again and they sent me to an AOL mail service supervisor and he said there was nothing they could do about it as it was not under their control.
What is sad, I was able to do this for years without any problem, about two years ago, the junk folder was all of a sudden greyed out. I have deleted and reinstalled my email account multiple times but still have junk greyed out.
At least on iPadOS 15.6 you open the mail in question, tap the reply-arrow in the lower right corner, and select e.g. Move to Junk.
Or you select multiple mails via Edit and move them then from the inbox where ever you want.
Or you select multiple mails via Edit and move them then from the inbox where ever you want.
when I hold my finger on an email, I get the option to move, hit move and junk is greyed out!
I can just swipe to the left, select more, select junk and that will do it. I prefer doing the way I did it for years but now I can not. It is not the end of the world but would like to know what happened to start greying out my junk folder.