Hello, I have been computer user for over 20 years. In the old days when most people did not have access to computers, the quality of machines were very good but for the past few years, I keep hearing QC issues even with big manufacturers such as Apple (their 2016-2018 keyboards; 2018 thermal throttling, then there are issues with T2 chips and now 13" models have graphics glitch) and Lenovo (QC issues even with Thinkpad series. For example misalignment of LCD and the base of Carbon X1 gen 6, various keyboard issues even in the ThinkPad line). How come? Is it because they try to rush things out to the market due to competitions? Is it because more people who are not computer iterate are using computers (i.e. they don't know what they are doing and just complain that it is the computers' faults)?
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Why there are so many QC issues with laptops these days?
- Thread starter hajime
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I can’t answer your question, other than I know laptops historically have heat issues due to the way they are constructed. Maybe going to solid state drives it’s been reduced a bit. Historically Apple has been the best company from a customer satisfaction standpoint to deal with these issues. I walked into an Apple store with a MBP, out of warranty, with a graphic glitch and they replaced the motherboard, no charge. Disclaimer, that was 5 or or so years ago.
Rose-tinted glasses. Apple laptops are far more reliable and better built now than they used to be.
ThinkPad line, not so much. Shame IBM sold it. Lenovo are hacks.
ThinkPad line, not so much. Shame IBM sold it. Lenovo are hacks.
Rose-tinted glasses. Apple laptops are far more reliable and better built now than they used to be.
ThinkPad line, not so much. Shame IBM sold it. Lenovo are hacks.
What have Lenovo done? ThinkPad line under IBM was very good.
As a former IT support guy, I assure you that laptops have always been problematic.
Oh yeah, ThinkPad line under IBM was brilliant.
When Lenovo completely took it over the quality suffered. Cheap build quality for huge markup, felt and looked cheaper, yet had none of the reliability. Sullying the ThinkPad name basically.
I hate Lenovo at the best of days thanks to terrible experiences with their consumer line when I was working for a computer reseller & having to do first/second line support who they inevitably went wrong. The ThinkPad line sadly also suffered the same fate. Wish IBM hadn't sold it to them. I still have an old '90s ThinkPad somewhere which works fine.