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Why won't apple fix it?

Z

zeiter

macrumors 6502
Original poster
Jan 19, 2008
384
3
Canada
Hey guys,

I am not sure what to do! My screen got white spots (no dead pixel). When it's on a dark color, they are not noticeable but when it's on the bright or white color, it's very noticeable. It's like a bright light coming from the lcd screen.

I brought this to my apple technical shop and they told me that Apple won't be fixing this for free...that it's been damaged. I haven't done anything wrong, nor dropped it.

What would you guys do if you were in my place. I called AppleCare and all they say is that a technician has to see it; but my technician says it cannot replace the screen if he hasn't got an Apple code.

It's the second screen with problem that I have with my macbook pro and I am tired of this. What would you do if you were in my place? Do you think there is a way to get a new screen or I just better stop thinking about it and endure it?

Thanks
 
When I had those ugly little white blotches on my screen I just brought it in, told them I wasn't having it and they replaced the entire screen.

But I have Applecare.

Go to a different repair shop. It's most certianly a legit issue so these clowns don't know what they are talking about. My MBP has never been damaged (it has a hardshell and has had one since the day I took it out) yet I still got the little white things. My previous macbook pro had them too.
 
Eddyisgreat said:
When I had those ugly little white blotches on my screen I just brought it in, told them I wasn't having it and they replaced the entire screen.

But I have Applecare.

Go to a different repair shop. It's most certianly a legit issue so these clowns don't know what they are talking about. My MBP has never been damaged (it has a hardshell and has had one since the day I took it out) yet I still got the little white things. My previous macbook pro had them too.
Click to expand...

Well, the shop showed me a sheet of paper from Apple saying it won't replace a screen with those white spots. When I call AppleCare, should I ask to talk to a manager and try to show like I'm angry??
 
zeiter said:
Well, the shop showed me a sheet of paper from Apple saying it won't replace a screen with those white spots. When I call AppleCare, should I ask to talk to a manager and try to show like I'm angry??
Click to expand...

I did a quick websearch on these white spots, and have found that other people have had the same probs in the past, but that they have usually been able to get it repaired.

Why did the tech guy say that it must have been damaged? Was there any dents etc on your cover that made him think that. Are you still covered under applecare warranty?

I would do my best to find another repair shop if you could, or keep calling apple telling them your situation until they hopefully give.
 
silverite said:
I did a quick websearch on these white spots, and have found that other people have had the same probs in the past, but that they have usually been able to get it repaired.

Why did the tech guy say that it must have been damaged? Was there any dents etc on your cover that made him think that. Are you still covered under applecare warranty?

I would do my best to find another repair shop if you could, or keep calling apple telling them your situation until they hopefully give.
Click to expand...

I know right, but it's almost all the time the same thing with costumer service representatives who don't really know anything about computers or how they work..
 
how long have you had your laptop? if you still under the grace period of returning it, just do it :D

if you do call...call and talk to the rep., and if it doesn't get anywhere, talk to the manager. i think that's the most productive way approaching this situation.
 
elpmas said:
how long have you had your laptop? if you still under the grace period of returning it, just do it :D

if you do call...call and talk to the rep., and if it doesn't get anywhere, talk to the manager. i think that's the most productive way approaching this situation.
Click to expand...

I bought the laptop in March 2008. I still have more than 1 year of AppleCare. I just called and they said no again! I'm not quite sure what to do right now........any advice?
 
well, after researching all morning, I found out that Apple will say that the white spots are just from pressure...:( oh well
 
Don't give up on that. Keep going up the chain until you get your issue taken care of. If they can get away with not doing it, then they will...just don't let them. Be firm and don't give up.
 
zeiter said:
well, after researching all morning, I found out that Apple will say that the white spots are just from pressure...:( oh well
Click to expand...

I had those white spots too, and I got the whole screen replaced. My spots weren't even that big. Maybe half a square inch in total area. At the same time, I had a inverter problem, so maybe they figured it would be easier to replace the whole top casing (which they did) instead of just the inverter.

I first took my MacBook in to the Store and got a new battery. I wasn't able to get the inverter flickering to happen, so I called AppleCare instead and they had a box waiting at my door the next day. Extended AppleCare was the best thing I've done. They also replaced the whole palmrest area/keyboard/trackpad even though I didn't say anything about it.

Wait, is this a MB or Pro?
 
umiwangu said:
I had those white spots too, and I got the whole screen replaced. My spots weren't even that big. Maybe half a square inch in total area. At the same time, I had a inverter problem, so maybe they figured it would be easier to replace the whole top casing (which they did) instead of just the inverter.

I first took my MacBook in to the Store and got a new battery. I wasn't able to get the inverter flickering to happen, so I called AppleCare instead and they had a box waiting at my door the next day. Extended AppleCare was the best thing I've done. They also replaced the whole palmrest area/keyboard/trackpad even though I didn't say anything about it.

Wait, is this a MB or Pro?
Click to expand...

It's a Macbook Pro, early 2008 Peryn 2.2ghz. Anyways, my bottom case is bent over, so maybe that's why they do not want to change me the screen at all :(
 
Hey I've had this problem too. I had a mid 2007 MBP.

Apple replaced my screen the first time no questions asked. They actually sent it into the special repair place and they changed out all sorts of pieces.

The problem came back so I brought it back in, this time I was fed up with having problems with the machine and asked about their replacement policy. (I had had numerous other problems)

They then informed me that the screen botches were caused by me and they shouldn't have replaced it last time, but they'll do it again because they did it before.

I called apple support and eventually got a guy to to say that if there's another major hardware failure that they would heavily consider replacing the machine.

Now I can see a small white spot appearing at the top of my third screen and I'm stuck wondering what the hell is causing these things. I practically baby my machine and I have no idea whats going on.

This sounds like apple blaming a design flaw on a consumer and it pisses me off.
 
zerocustom1989 said:
Now I can see a small white spot appearing at the top of my third screen and I'm stuck wondering what the hell is causing these things. I practically baby my machine and I have no idea whats going on.

This sounds like apple blaming a design flaw on a consumer and it pisses me off.
Click to expand...

Call Applecare if it is still under warranty and ask for a senior service specialist. I have had all kinds of monitor concerns with my early 2008 MBP. As of last week they are sending me a new MBP current model.

I really can't complain as I have gotten loaner computers and top service from apple on getting these things fixed. The crappy part is this was due to the web cam in the monitor.
 
I've seen these spots caused by being in a backpack with school books. If talking with the first levels of tech support doesn't work, try talking to customer retention.
 
I'm getting more spots in the same locations as the older spots(lower right and left).

I'll be posting pictures today. I've basically started treating a computer I bought to be portable as a desktop machine because im afraid of doing damage to my screen. This thing has been sitting on for most of the life of the third screen and this issue still happened.

I'm blaming heat and the hinge. I don't know what my next steps are. I have less than a month of applecare left.... I feel like I'd be nagging them if I called them again regarding this.

Same location on 3 screens can not possibly be my fault.
 
zerocustom1989 said:
I'm getting more spots in the same locations as the older spots(lower right and left).

I'll be posting pictures today. I've basically started treating a computer I bought to be portable as a desktop machine because im afraid of doing damage to my screen. This thing has been sitting on for most of the life of the third screen and this issue still happened.

I'm blaming heat and the hinge. I don't know what my next steps are. I have less than a month of applecare left.... I feel like I'd be nagging them if I called them again regarding this.

Same location on 3 screens can not possibly be my fault.
Click to expand...


I have an Aluminum 2008 Macbook, 2ghz, and it has one spot too. Bottom right maybe 1.5 in up and 1" from the side. A little faded white blotch about the size of a pencil eraser head that only shows up really when I have certain colored backgrounds up. Doesn't bug me too much though, will be selling this for like 750$ soon :D
 
i have only read the OP so sorry if it have already been said but isnt the problem descriped called "bleeding" ??
 
Jason Beck said:
I have an Aluminum 2008 Macbook, 2ghz, and it has one spot too. Bottom right maybe 1.5 in up and 1" from the side. A little faded white blotch about the size of a pencil eraser head that only shows up really when I have certain colored backgrounds up. Doesn't bug me too much though, will be selling this for like 750$ soon :D
Click to expand...

What do you think caused your spot? Do you notice any other faint spots when using a light background or just the 1?

FnuGk said:
i have only read the OP so sorry if it have already been said but isnt the problem descriped called "bleeding" ??
Click to expand...

I've had it described as bruising. (even by apples cust. support manager (who then couldnt tell me how to prevent it...))
 
Lord Flashheart said:
I have a unibody with detachable battery, the one listed in my sig, and had these spots. Brought it into the Apple Store. The genius saw them and sent it in for me. Just got it back and they replaced the screen. I have Applecare.
Click to expand...

Yea, the first time this happened the Genius kept it for repair, the second time I was blamed and then I was told they're repair it just this once cause they did it last time.

Do you think your spot appeared due to pressure or bruising?
 
Could be pressure related. I got my MB used. It was like that when I got it. I also heard it might be a little Borg Collective of dead pixels. Or pressure, or being hit by something.

http://www.google.com/search?hl=en&...laptop+display&aq=f&aqi=g10&aql=&oq=&gs_rfai=

One thing is for certain, I found no definitive answer. Although the Java unstuck dead pixel java app (google it) helped I _think_. I just live with it now. It's not bad and you don't notice it really. I am a designer so I stare at all spots of my screen and thats how I saw mine.
 
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