Hi, Never had issues with this. But I backed up my old phone running ios 10.1 in itunes 12.5.4 (latest version). Restored to a brand new iphone. I've got all the "native" apps from Apple, and a few of the apps I downloaded within the last week...but the rest of my apps, all gone. No idea what happened to them. A restore used to work flawlessly. Did something change that I'm not aware of?