Why would my speck candy shell freeze my iphone 6s touchscreen

Discussion in 'iPhone Tips, Help and Troubleshooting' started by iPhone7ate9, Sep 29, 2014.

  1. iPhone7ate9 macrumors 6502a

    Joined:
    Jun 22, 2014
    #1
    So with my candy shell case on and if I hold the phone and horizontal landscape mode with my left hand on the left side of the phone with the top of the phone is in a certain way the screen will freeze and I can't scroll or touch or move anything goes away after a few moments tho
     
  2. Trebuin macrumors 65816

    Trebuin

    Joined:
    Jun 3, 2008
    Location:
    Okinawa, Japan
    #2
    sounds like either the case is conducting for some reason (phone thinks the case is your finger) or the phone is losing the wired connection for the touch sensor...take it in to have it looked at. Either case, it's not normal.
     

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