Actually everytime I have used them they make me verify my vehicle information that I have provided prior. Interesting.
The same with me. I lost the key to my Acura, and they made me tell them when and where I bought the car, checked their purchase records, and made me show them my driver license before they would take my order to have a new electronic key made. It bugged me at first but then I realized they were doing it to protect Acura owners and I calmed down. They start with the assumption that people may not be who they say they are and check ID.